Management Skills for Critical Managers
Sitemap | Referral Scheme | FAQ | Forms | Newsletter | Assessment Tools | Blog | Contact
menu
 

7 QC TOOLS FOR PROBLEM SOLVING

PROGRAM : 7 QC TOOLS FOR PROBLEM SOLVING

Back to Quality Management Systems Courses

In today competitive market place, management has to empower their employees to be proactive when dealing with quality and process for continuous improvement. Therefore, they should be trained to master the 7QC tools that can be applied for process and quality improvement in a cost competitive environment.

OBJECTIVES

  • Perform effective problem ‘solving and decision making’ with the correct tools
  • Collect and interpret information faster and in a logical way
  • Implement the QC Tools effectively through proper attitude and approach
  • Improve processes and products quality and efficiency through correct analysis method

COURSE CONTENT

Day 1
Introduction on Quality Concepts & Principals
• What are the 7 Basic QC Tools
• Management and Problem Solving Tools vs. Planning Tool
• 2 Quiz Questions

Cause and Effect Diagram

• Introduction of Fish Bone or Cause of Effects Diagrams
• Steps of making cause of effects diagrams
• Example of cause of Effects diagrams

Collecting Data
a) What is a Check sheet?
b) Type of Check sheet – attribute and Variable
c) Use of Check sheet in Manufacturing

Control Charts
a) What are control charts
b) Example of control Charts

Quiz Question with each team Pareto Analysis
a) Histogram & Pareto chart
b) Example of Histogram
c) Classifying defects and display using a Pareto Chart
d) Why we need to do pareto analysis

Scatter Diagram –
a)Various varieties of common Scatter Diagram
b) How to construct the Scatter Diagram
c) Example of Scatter Diagram/ Plot

Day 2

Stratification
a) What is Stratification Diagram?
b) Use of Stratification Diagram
c) Example of Stratification

Affinity Diagram
a) Affinity use as QC tools
b) Example of Affinity Diagram
c) Benefit of Affinity Diagram

Quiz Question with each team

Interrelationship Diagrams
a) What is Interrelationship Diagram?
b) Example of Interrelationship Diagram
c) Benefit of Interrelationship Diagram

Tree Diagrams
a) What is Tree Diagram?
b) How to construct Tree Diagram
c)  Example of Tree Diagram

Matrix Diagrams
a)  What is Matrix Diagram?
b) Matrix Diagrams Correlation Matrix Example
c)  Matrix Diagram S.M.A.R.T. Plan
d)  Matrix Data Analysis Example

Process Decision Program Charts
a) Benefit of Process Decision Program Charts
b) Establishing Process Decision Program Charts

Arrow Diagram
a) Example of Arrow Diagram
b) Quiz Question with Each Team

Basic QC Tools and Application

WHO SHOULD ATTEND.
Quality Assurance, Quality Control, Production, Process, Managers, Executives, Engineers, Supervisors and anyone who would like to improve their knowledge using 7 QC Tools in Problem Solving

COURSE TRAINER – MR. K. SUNTHERAM
Suntheram is a graduate from UTM and holds a  Diploma in Technology Management, specialising in Manufacturing Technology, Operations Management, Research methods and statistics and Quality control and Quality management. He is an industry practitioner and is totally a technical man in TQM. His training specialisation is in the areas of  Customer quality satisfaction, Quality management systems, ISO/TS 16949 and QCC and Lean programs.

COURSE FEES
In-House Course Fee : Call 6016-216 1383 (Mr. Jimmy Ong) or
Fill in Inhouse Request Form		 Inhouse Course Request Form
Public Course fee: RM780.00 per pax Public Course Registration
Date/s : TBA (2 Days Program)  
Time   : 9am – 5 pm daily  
Venue : In House/Hotel/TNI Centre  

Untitled Document
(c) 2002 - 2009 Training Network Incorporated Sdn Bhd. All Rights Reserved