PROGRAM : 7 Creative Thinking and Problem Solving Tools
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PROGRAM RATIONALE
Every employee is in the business of problem solving and decisionmaking.
This program provides simple and tested techniques that generate good and practical ideas and enhance creativity. It helps participants:
• Resolve issues accurately
• Develop innovative solutions
• Utilize excellent judgment in decision making.
• Follow through with successful implementation of solutions
Methodology
Case studies, quizzes, energizers, presentation, stories, video
Workshop Benefits
At the end of the program, the participants will be able to:
- Establish a thinking framework in support of business decision making process
- Define problem and implement problem solving process
- Use creativity techniques to generate potential solutions
- Manage meeting to promote creativity
- Apply appropriate criteria to select the best solution
- Apply these skills to a real life work issue
Program Outline
Module 1: Establishing a Thinking Framework
- Strategies to enhance higher order thinking
- The use of language of thinking
Module 2: Problem Solving Method
- Problem Definition
- Information Gathering
- Generating Possible Solutions
- Analysing the Solutions
- Selecting the Best Solution(s)
- Planning the Next Course of Action
Module 3: Brainstorming Basics
- Creating a Creative Space
- Setting the Ground Rules
- Generating Ideas
Module 4: Problem Solving Tools
- Affinity Group
- Fish Bone Technique
Module 5: Creative Thinking
- Left- and right-brain thinking
- Demonstrate multiple creativethinking techniques.
Module 6: Creative ThinkingTools
- Random Word Technique
- Scamper
- Morphological Analysis
Module 7: Critical Thinking
- Critical thinking for better business decisions
- The 3 key principles and 6 critical thinking skills
Module 8: Decision MakingTools
- Prioritization Matrix
- Force Field Analysis
COURSE TRAINER / FACILITATOR
MR. JOSEPH CHU
Joseph Chu has more than 18 years of working experience in training and business development.
He holds a Masters degree in Human Resource Development from UPM and a Bachelors degree in Education from UKM. He is also a certified trainer in Interaction Management and Customer Service Modules by Development Dimensions International. In addition to that, he is a Neuro Linguistic Programming Practitioner, Fellow in Life Underwriter Training Council by Malaysian Insurance Institute, Fellow in Life Office Management Association, Associate in Customer Service and ISO Auditor.
Backed with his professional qualifications, he has designed and delivered courses in sales development people development courses for insurance, unit trust, direct sales, manufacturing, banking, leasing, automobile, printing, education and service industries.
He had the opportunity to work with Ablecon Engineering, Acme Commerce, AIA, Aspec Alliance Steels, AXA Affin, Biomarketing, CCM, Chartis, Cheng & Co, CIMB Wealth Advisors, CM Machineries, Conductix, Continental Tyres, DRB-Hicom, Durachem, EON Bank, ETD Makmur, Etiqa, fStep, Fiamma, Fraser and Neave, GMC Network, Healthcare Solution, Hiap Moh Paper, Jadi Imaging, London and Pacific, Jotun, Malaysian International Shipping Corporation, MBf Card Services, MBf Leasing, MBf Printing, Medigene, Microlab Solutions, MIDF Property, Misi Setia Oil and Gas, Mokveld, Muda Packaging, National Association of Life Insurance and Financial Advisors, NV Propartners, Pacific Insurance, Plastictecnic, Prince Hotel, RHB Bank, Royal Selangor, Prokhas, Rlenco, Sime Darby Industrial Academy, Sin Chew Jit Poh, Taikisha Engineering, Takaful Ikhlas, Southern Bank, Southern Steel, Topline Safety Glass, Uni Asia, Viva Life Science, etc offering a variety of courses.
He has conducted more than 500 training sessions in English, Mandarin and Malay offering a wide range of programs such as Customer Service Excellence, EQ at Work, Empowerment, The magic of Story Selling, Coaching for Peak Performance, Teamwork, High Impact Presentation Skills, Train The Trainer Workshop, Effective Supervisory Skills, Getting Referrals: Maximising Your Sales Opportunities, 3 Degrees of Reaction Management, Sales Force Management: Your Partnership for Success, Effective Meeting Skills: Keep your Minutes and Save your Hours, Creative Thinking and Critical Thinking Skills, Understand ISO in a Fun Way, 7 QC Tools for Continuous Improvement, Time Management: Getting the Most out of your Time etc. He authored ebooks “My mother is a Liar”, “Extraordinary Ordinary Stories” and “Rejection Management: From Heartbreaking to Record breaking” with subscribers from United Kingdom, USA, Australia, Singapore, Hong Kong, India, Brunei, Middle East etc.
COURSE FEES
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (2 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |