Module 1: Performance Measurement

• Performance dimensions
• Principles of performance measurement
• Lag and lead measures
• Outcome (lag) measures
• Performance measurement system

Module 2: Strategy Implementation

• Stakeholders’ needs and expectations
• Value, vision and mission
• Strategy, strategic goals and key performance indicators (KPIs)
• Barriers to strategy implementation
• Intangible assets and value creation

Module 3: Business Model

• Internal business process value chain
• Translating vision to strategy and objectives
• Business drivers: cause and effect
• Value creation and sustainable development
• Balanced approach to business systems

Module 4: BSC Framework

• Building BSC process
• Strategy: financial and customer perspectives
• The customer: value proposition
• BSC cause and effect logic
• Steps in building BSC: strategic foundation, critical components, deployment

Module 5: Building BSC in Organization

• Develop strategic themes
• Develop strategic objectives and build strategy map
• Develop measurements
• Set targets and plan initiatives
• Group presentation of strategy map, measures, targets, initiatives

Module 6: Performance Driven Organization

• Strategy–focused organization
• Business excellence models
• Profile of world class organization
• Linking BSC and reward system
• Linking strategic planning to BSC