At the end of this program, participants should be able to :

• Understand the concept of the BSC and performance measurement
• Be able to develop appropriate performance measures
• Learn the practical steps in developing the BSC for an organization
• Understand the BSC framework
• Know the latest performance management thinking and to objectively quantifying, tracking, and managing performance
• Improve strategic understanding
• Have greater understanding, motivation, and willingness to change
• Subscribe stronger commitment to goals achievement