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Developing Team Leadership

PROGRAM : Behavioral Events Interview - "Getting It Right, First Time, Every Time"

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INTRODUCTION

Behavioral Events Interview approaches and strategies are the best development thus far in the business of  hiring and matching the right human capital for the most challenging jobs.  Hiring the right people first time, everything can save the Organisation a lot of time, improve morale of the staff, overcome staff attrition and increase productivity.

This training workshop adapts  the Behavioural Interview Technique developed by Dr Paul C. Green, an Industrial Organisational psychologist.

LEARNING BENEFITS

At the end of the training, participants will be able to:

  • Use process charts to improve their interviewing techniques
  • Conduct the interview process with relevant filters
  • Fit or match the applicant with the job vacant
  • Match CVs to the Job Descriptions given for better fit of candidates to Job at interviews
    Use or improve on  Interview Assessment  Form given (to assess Interviewees at Interview Sessions)
  • Adopt the behavioral interviewing strategies
  • Hire the best candidate available for the job

COURSE CONTENTS

Section I – Before the Interview
• What is behavior-based interviewing
• Using behavioral competencies
• Determining how candidate has specific competencies
• Exploring the Critical Incidence Technique and STAR method
• Preparing a Job/Candidate Profile
• How to keep interviews legal

Section II – During the Interview
• Using Open-ended questions
• Interview Opening
• Topic-opener Question
• Accomplishment Questions
• Self-appraisal Questions
• Direct Competency Probes
• How to Spot Liars via Non Verbal Communication
• Closing the interview
• Example of an interview

Section III – After the Interview
• How to use a Balance Sheet to make the final decision
• What to look for in the final decision
• How to reach consensus with an interview team

Section IV – Selling Your Organisation And The Job To The Right Candidate
• Eliciting candidates’ interests and motivation
• Matching candidates’ needs with organizational opportunities
• Negotiating Benefits Role Play

 

COURSE TRAINER

Mr. Philip Tan
Associate Trainer

Philip is a highly experienced academic, corporate trainer and consultant. He is also a public and international speaker where he speaks on a wide range of topics that include Call Centre Management, Selling, Leadership and Strategy, Good corporate governance, etc. In his career, he has held management portfolios such as head of a business school, director of post-graduate studies, dean for the faculty of business and economics, vice-president of a renowned private college, chief operating officer of an MSC status company and chief executive officer of an international NGO that promotes good corporate governance.

Philip has trained delegates from the government of Tanzania, government of Saudi Arabia, government of Oman, Ministry of Education, Malaysia, IOI Berhad, Malaysia Airports Holdings, SIEMENS, Cadbury, Premium Nutrients S/B, Motordata S/B, Masterskills University College of Health Sciences, etc

Philip has a Bachelor of Laws with Honours from the University of Wolverhampton, UK; a Master in Business Administration from the University of Hull, UK, a professional diploma in International Advertising from the International Advertising Association (IAA, New York), a Teacher’s Certificate in TESOL from Pantai Valley Teachers’ College, the Ministry of Education, Malaysia.

Among his participants, Philip is known for his ability to draw upon his diverse experience and expertise and to share them with his participants -- this has always made his training sessions very informative and enjoyable.

TRAINING METHODOLOGY

  • Interactive and participatory
  • Debriefing sessions after role plays
  • Video clips with Discussions
  • Case studies

COURSE FEES

In-House Course Fee : Call 6016-216 1383 (Mr. Jimmy Ong) or
Fill in Inhouse Request Form
Inhouse Request Form
Public Course fee: To Be Advised Public Course Registration
Date/s : TBA (2 Days Program)  
Time   : 9am – 5 pm daily  
Venue : In House/Hotel/TNI Centre  
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