Today, the roles of administrative staff are not only about taking direction from their bosses, but encompasses a great deal of activities to assist the boss. Administrative staff should be well-versed not only in clerical and stenographic responsibilities, but also act as a communicator and an expert planner. The performance of the administrative staff reflects the effectiveness of their bosses, therefore requiring both parties to work together interdependently. Administrative staff of today are unlike the yesteryears – more challenges as well as opportunities await them. They have what it takes to develop themselves for the new millennium.

•Not being proactive

•Confining their responsibilities to just following instructions

•Lacking self esteem

•Not looking ahead to prepare themselves for future prospects

•Lack of teamwork

•Do not know how to work in harmony with other departments and colleagues

•Poor working attitude