Coaching & mentoring is “a process that can be used to help people improve their performance”. More specifically, it is a two-way process in which individuals develop skills and achieve defined competencies through assessment, guided practical experience and regular feedback. Coaching & mentoring requires a combination of personal skills, attitudes and attributes in order to be effective. Focused coaching & mentoring  produces improved performance from individuals, teams and organizations.

Many successful corporations, including Microsoft, Boeing, Hewlett-Packard, Intel, Southwest Airlines, and State Farm Insurance, have realized great value in corporate coaching and mentoring programs to meet such challenges as addressing diversity, preparing current and future leaders, retaining high performers, managing collective knowledge, and reducing the cost of learning.