COURSE CONTENT
The Coaching Process
• Measuring and observing performance
• Benefits for employees
• Benefits for the organization
Setting the Climate for Productive Coaching
• Building trust with people
• Links with the management
• Establishing ground rules for success
The Power of Effective Communication
• Questioning skills
• Listening and observing skills
• Recognizing body language
Dynamics of an Appraisal
• The importance of giving and receiving feedback
• Confidence builder vs. confidence destroyer
• Three steps to give criticism
• Three steps to deal with criticism
Components of Counseling in the Workplace
• Important tenets in counseling
•The courage to counsel
• The managers role
• Developing counseling skills
Functions of Counseling
• Stress management
• Providing coping skills
• Developing assertiveness
• Building confidence
• Increase morale
Helping People to Find Their Own Solutions
• Identifying the symptoms
• How to best deal with the problem
• Problem-solving role
Mentoring
• What is Mentoring?
• Why Mentoring?
• Difference between Coaching & Mentoring
• Benefits of Mentoring
Mentors & Protégé
• What do Mentors do?
• Characteristics & Attitudes of a mentor
• Criteria for selecting a Mentor
• Characteristics & Attitudes of a good protégé
• Establishing a good Mentor- protégé relationship
Mentoring Process
• Steps for Mentoring
• Skills for Mentoring
• Evaluating Mentoring
• Methods for evaluating mentoring