Management Skills for Critical Managers
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PUBLIC COURSE CALENDAR For 2011

Course Title
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
Creating & Enhancing Front Office/Reception Skills
Effective Communication Skills
Magnetic Customer Service
Key Human Resource Mgt. Competencies
Conventional and Islamic Documentary Credits, Trade Finance Instruments, Bank Guarantees and Trade Fraud Mgt.
Building Team Leaders Using Behavioral Strategies
Developing Yourself Towards Team Leadership & Beyond
Dealing Effectively with Absenteeism
Staff Enrichment Program
Relationship & Team Building
Admin Staff Development with Service Excellence
Grooming & Interpersonal Skills
Fire Safety & Security Induction Program (one day)

Administrative Details
  • The venue of all the training courses shall be at: TNI Centre, K.L. or at a nearby hotel.
  • Click on the Course Title for the course fee and course outlines
  • Group Discounts are available for registration of:
    3 – 5 pax (10%)
    6 – 9 pax (15%)
    10 pax and above (20%)
  • All courses are PSMB claimable.
  • A Certificate of Achievement will only be given to participants who are present for the full duration of the course.
  • Refund of the course fees will not be entertained for cancellations by participants.
  • TNI reserves the right to post-pone or cancel any particular course and in this respect only the course fee will be refunded.
  • We have intentionally not fix the dates.Please call us for it.

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