TNI - Learning and Development

The venue of all the training courses shall be at: TNI Centre, K.L. or at a nearby hotel.
Click on the Course Title for the course fee and course outlines
Group Discounts are available for registration of:
3 – 5 pax (10%)
6 – 9 pax (15%)
10 pax and above (20%)
All courses are PSMB claimable.
A Certificate of Achievement will only be given to participants who are present for the full duration of the course.
Refund of the course fees will not be entertained for cancellations by participants.
TNI reserves the right to post-pone or cancel any particular course and in this respect only the course fee will be refunded.
We have intentionally not fix the dates.Please call us for it.

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COURSE CALENDAR: June ~ December 2009

The training courses listed below are two days courses unless otherwise stated. The dates for each month are not indicated. Please email or call us for the actual dates, course fees and other details.

Group discounts are available from 10% to 20%. And they are all PSMB claimable under the SBL Scheme. For more information please contact us.

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CUSTOMER SERVICE COURSES

Click on title for course outline

Inhouse Course Request Form

Public Course Registration

CODE	Course Title	June	July	August	September	October	November	December
M015	Customer Relationship Mgt. – Handling Customers’ Complaints
M016	Customer Service for Call Centres
M034	Magnetic Customer Service
M080	Customer Service Excellence
M081	Quality Customer Service

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