PROGRAM :Developing Coaching and Mentoring Skills
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INTRODUCTION
Now you can train others to develop best practice coaching and mentoring skills. Changing workplace rules makes it necessary to modify basic beliefs, systems and actions within organization. Since much of this burden does not fall on the shoulders of managers and supervisors, they must, now more than ever, learn to communicate with employees and; coach and mentor their performance. This course though generic in terms of coaching and mentoring skills and applicable to any industry but the emphasis in this course will be geared towards the industry that the company competes within. A special module on industry analysis and trends has been included in the course.
WHO SHOULD ATTEND
Anyone who supervises other staff including personnel from: training, customer service, sales professionals, technical and support personnel, accountants, field services representatives, finance and credit controllers, reception, front-line staff, marketing, communication specialists, public relations personnel and anyone who will ever need to coach, influence others, either socially or commercially.
TRAINING METHODOLOGY
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
LEARNING OBJECTIVES
On completion of this training your participants will understand:
- A brief understanding of the company’s competitive market and the critical success factors.
- Understand why do we need Coaching and Mentoring?
- Identify who are the beneficiaries of Coaching and Mentoring?
- The Coach/Mentor, The Employee, The Department, The Organization
- Coaching and Mentoring
- Characteristics of an Effective Coach and Mentoring
- Attitudes For Effective Coaching and Mentoring
- Designing Coaching and Mentoring Programs
- The Coaching and Mentoring Concepts
- Skills for Effective Coaching and Mentoring
- Communication
- Providing Feedback
- Giving Instruction
COURSE OUTLINE
Analysis of the Company’s Competitive Environment (Optional Module)
Why Coach or Mentor?
Opportunities for Coaching and Mentoring
A Model for Effective Coaching and Mentoring
Building Interpersonal Relationships
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Effective Feedback Strategies
Other–than-Average Performers
Coaching and Mentoring Documentation
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TRAINER/FACILITATOR
N.M. THANGARAJ
Thangaraj serves as a Associate Trainer for Training Network Inc. Sdn. Bhd. He collaborates with the management of organizations to address issues of strategy, communication, organizational alignment and performance improvement. His primary role is to assist organizations in connecting their people to organizational strategies.
His academic credentials include a Bachelor of Science (Resource Economics), Master of Science and an Advanced Professional Diploma in Management. He is currently embarking on doctorate program at a local university. Thangaraj had attended a stint in Financial Management at the renowned Sunridge Park Management Centre in the United Kingdom in 1994.
Thangaraj is a HRDC registered trainer, and holds a valid teaching permit from the Ministry of Education to teach degree and post graduate programmes. He has been a key Course Tutor in employee relations, change management, organizational behaviour and business economics in several academic programs including the Australian MBA programmmes of the universities of Newcastle, Edith Cowan, James Cook, Charles Sturt, Ballarat and Sunshine Coast; Management Program of the University of London; Post Graduate Diploma in Engineering Business Management and Operations Management of the University Technology Malaysia. Thangaraj is also a facilitator for several competency based certificate programs in the areas of Project Management, Human Resource Management and Industrial RelationsManagement. He has been invited as a speaker in a number of local and international conferences pertaining to human capital and change management.
Vastly experienced as a consultant and trainer, Thangaraj has conducted numerous sessions for personnel in the senior management and supervisory categories in the area of Leadership and Supervisory Competencies covering topics such as Managing Organizational Change, Collective Bargaining, Negotiation Skills, Effective Coaching and Mentoring; Developing High Performance Teams, Influencing Groups and Individuals, Creative Problem Solving, Conflict Resolution, Strategic Planning and Vision Development, and Economics for Strategic Planning. He has conducted training at DRB-Hicom, Marconi, NEC, Scope International, Standard Chartered, Malaysian Palm Oil Board, MARDEC, Larfarge, EMC, Panasonic, Kris International Traveltours, Spectrum Aluminium Fabricators, Infomindz Research and Development, E-Quest, Summit Intelligence Associated, Malaysian Shipyard Engineering, Borneo Samudara, Alam Flora, Tradewinds, Johore Port, Kemaman Supply Base, Westport, Multitone Electronics, The Incorporated Society of Planters, Peak Will, Dunham-Bush, KPJ, Kulim Plantations, MATTA, EPA, Malaysian Airports, Kosma, TNB, Sabah Electricity Board, Multitone Electronics, Sabah Port Authority, Sawit Kinabalu, PTP, FELDA, FELCRA, Diamler AG, Arab-Malaysian SGB, UMW Toyota, Petronas, Euromatech- Jordan, Al Khafji Joint Operations - Saudi Arabia, ASEAN-EC Management Centre, PM’s Department- Brunei DS, Economic and Finance Institute- Cambodia, PTPN- Indonesia, SEPOC- Yemen etc.
COURSE FEES
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (2 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |