The Making of an Effective and Efficient PA

PROGRAM : The Making of an Effective and Efficient Personal Assistant

Back to Administrative & Secretarial Courses

INTRODUCTION

This programme is designed to prepare personal assistants and secretaries to face new challenges of the millennium in their duties. Personal assistants and secretaries are expected to play a more important role beyond their usual duties of note taking, being a gatekeeper, etc
At the end of this programme, participants are expected to:

Cultivate good interpersonal skills techniques
Enhance the their communication skills and become a good communicator
Develop active listening skills
Develop good questioning techniques to achieve accurate communication and understanding
Plan and organize time efficiently and effectively
Broaden their knowledge on the industry they are in
Play the role of the bosses’ confidante, when an opinion is asked
Project themselves professionally with appropriate grooming and dress sense

WHO SHOULD ATTEND?

Personal Assistants and Secretaries

COURSE CONTENT

Session 1: Communication Skills
Key Learning Areas

Developing good interpersonal skills
Effective communication skills in listening and questioning
Writing etiquette – emails
Telephone etiquette

Session 2: Time Management
Key Learning Areas

Establishing your duties
Time log
Making every minute counts

Session 3: Appointment Scheduling
Key Learning Areas

Awareness of your bosses’ preference for types of meetings at a certain time of the day
Screening requests for appointments
Prioritizing
Checking and confirming availability
Confirming appointments

Session 4: Writing Skills

Selecting the right Business English Vocabulary
Writing error free sentences and doing self editing
Writing with courtesy, clarity and brevity

Session 5: Grooming
Key Learning Areas

Selecting the right clothes for occasions
The right colour tone
Accessories

Session 6: Your Development Plan
Key Learning Areas

The Maslow’s Hierarchy of Needs and you. Which stage are you at?
What personality would you like to have?
Your Road Map to personal development

Session 7: Other Essential Skills For PA
Key Learning Areas

Collecting updates of news on relevant industry for the boss
Reading up on the industry you are in to assist boss in decision-making, when ask for an opinion
Looking after for your boss to assist him in his daily duties

Session 8: Putting It All Together
Discussion, review and mapping an action plan for improvement.

TRAINING METHODOLOGY

This training will be conducted in an interactive way with a lot of discussions and input from the participants. The trainer will build on the strength of the correct and good input of participants and give his input to coach and guide participants in new areas of approaches, techniques and knowledge. Cases studies and videos will be used in the training.

COURSE TRAINER

Mr. Philip Tan
Associate Trainer

Qualifications:

Bachelor of Laws (Hons), University of Wolverhampton, UK
Diploma in International Advertising (Dip.IAA, New York)
Cert.Ed (TESOL), Pantai Valley Teachers’ College, Kuala Lumpur
Master in Business Administration (Hull)

Philip Tan is a management and soft skills guru, international public speaker, corporate trainer and motivator. Philip has both academia and industry experience from a diverse range of career paths that include holding senior positions in tertiary education, dotcom, advertising and marketing and hospitality training. In his dynamic career route, he has held portfolios of dean, vice president and chief executive officer. He was also the Senior Examiner for the Chartered Institute of Marketing, UK (CIM). Currently, Philip also supervises the post-graduates candidates of the University of East London (UEL) in their masters dissertations.
Philip has trained major organisations and companies that include Cadbury, Corus Hotel Group, IOI Berhad, SIEMENS, Jebsen and Jessen, Premium Nutrients Bhd, TEXCHEM, Regency Specialist Hospital , FeDEX, SABIC, Saudi Arabia, Oman Tel, Ministry of Oil and Gas, Tanzania, Ministry of Education, Malaysia, Malaysia Airports Berhad, Johor Port, LENO Marketing, Prudential, Cagamas, Kuala Lumpur Convention centre marketing team, Hawley and Hazel marketing team, Thumbprints S/B, Bank Negara Malaysia, etc
Among his participants, Philip is known for his practical and job ready content. He is able to combine soft skills concepts with real life requirements for those on the job.
When he is not on the public speaking or corporate training circuit, Philip consults on strategic management and corporate law.

Philip is a registered trainer with PSMB /HRDC.

COURSE FEES

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (2 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre