PROGRAM : Strategies for conducting an effective Behavioural Interview at the Workplace
Back to Human Resource and Industrial RelationsCourses
Behavioural Interview Technique developed by Dr Paul C Green, an industrial
organisational psychologist.
APPROVED COURSE UNDER THE 1MALAYSIA TRAINING PROGRAM –
Control click on www.hrdf.com.my for details.
INTRODUCTION
The interview is a chance for the interviewer to meet the interviewee. You must be prepared to interview the candidate for a position in your company. A good interview will help understand the candidate better and after which the organization will be happy to have a productive employee. On the other hand if the interview is done haphazardly, then prepare for a worst scenario. Using Dr Paul Green’s techniques of STAR technique; Critical Incident Techniques and asking behavioral questions. This program, therefore will help you to conduct an effective interview which has increased a 300% in the success of getting the right candidate OBJECTIVES By end of the day the participants should be able to conduct an interview effectively using the tools learnt during the workshop COURSE CONTENTS
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METHODOLOGYThis program will consist of lectures, case study, group work and role plays. The program is more activity base. COURSE TRAINERDr. Balan Dass
PhD, CPT, CHRP Balan Dass has attained a PhD in Adult and Continuing Education, from Universiti Putra Malaysia, a Master in Education majoring in Training and Development from the University of Sheffield, UK, a Post-Graduate Diploma in Human Resource Management from the University of Humberside, UK. He is also a graduate and a professional member of IPD, UK. Locally he is a professional member of Malaysian Institute of Management, Life member and National Deputy President of Malaysian Institute of Human Resource Management. Balan Dass is the academic/certification director for OUM-IPD-MIHRM Diploma collaboration. Dr Balan Dass is a Certified Human Resource Practitioner, Certified in Training Evaluation from PSMB and Certified Professional Trainer from Malaysian Institute of Management and PSMB Balan has worked for SME and MNC before setting up his own human resource and training practice. He worked as an Operations Executive at Woo Hing Brothers, the acclaimed watch shop in Malaysia in the late 1970’s. Later, he joined an advertising agency as their Account Executive. In the 1980’s he joined a legal firm as their Property Executive. With such experiences in people and operation management, he later joined SK Brothers Realty as their Human Resource Manager. This was where, he gained hands-on experience. He was in charge of more than 300 employees with duties ranging from recruitment to termination, training and development, employee relations, domestic inquiry. He would have trained about 3,000 real estate negotiators for the real estate industry. He had attended the National Association of Realtors Convention in Los Angeles, USA, Property Management Convention in Perth, Australia. These conventions provided insights into training and development which was later incorporated into the real estate training programs conducted by him in Malaysia. Balan was also attached with a Swedish company dealing in white products, as their Training Manager. He ran the whole spectrum of training for their employees, which included shop floor operatives, executives and managers. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School. He was invited back by SK Brothers to work as the CEO and Principal of Skills and Management Institute of SKB. It was here he designed tertiary programs for the real estate, construction and property industry. He was responsible for initiating a joint venture for the Diploma and later the Degree programs with John Moores University, construction related program with Teeside Tertiary College, UK, and the Real Estate Institute of Victoria, Australia. During his tenure, he also developed and organized convention, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia. Balan also teaches part-time at tertiary level which includes diploma, bachelors and masters programs. He has taught for the following universities; Herriot-Watt, Sunderland, Charles Stuart, South Queensland, Preston, Open University, Excel College, Entrepreneur Institute of Australia, University Malaya Extension Studies, University Technology Malaysia, TRACE Ltd, UK, IPD, UK. Malaysian Institute of Human Resource Management Malaysian Society of Training and Development. He also teaches strategy and change at Unity University College-University of Ballarat, Australia. He is also the senior lecturer for OUM-IPD and a senior consultant for the school of lifelong learning at OUM-IPD. His areas of specialization include organizational behavior, organizational development, leadership development, communication, change management, industrial relations, people management, management development, franchising and real estate management. He has taught Strategic Management to a public concern in Sudan and for visiting Sudanese participants and also participants from the Middle East on subjects like leadership, change management, human resource management and other subjects. Dr Balan Dass also teaches Strategy and Change module at MBA level to some local and foreign universities. Currently Dr Balan Dass is also involved with the Certified Professional Trainer program running over 18 days with MIM and currently running the transformation initiative program for GLCs. In 1989, Dr Balan Dass has been certified by Dr Scott Parry of Training House USA, as a “Catalytic Instructor.” He is also an accredited trainer for TEAM Management Systems, UK, The Open College, UK, The Expert Manager, UK, DTS International Australia, Teeside Tertiary College, UK. Recently he was appointed as the professional advisor by the Chartered Institute of Personal and Development, UK., to monitor the quality assurance locally. Furthermore, he holds the PSMB Trainer certificate and the Certificate IV in Training and Workplace Assessment from Australian National Training Authority. Recently BalanDass completed the Certified Evaluation program organized by PSMB and also the Certified Professional Trainer with Malaysian Institute of Management. Currently Balan is a Consultant with Applied Behavioral Academy Sdn Bhd, specializing in personality profiling, management development programs, executive development programs, supervisory development programs, change management, leadership development and change, train-the-trainer series, team development programs. He also undertakes human resource and training consultancies like; setting up a human resource department, conducting a training need analysis, formulating a training plan, advise on change issues, problem employees and domestic inquiries, counseling and coaching and other aspects on education, human resource and training. He has facilitated numerous programs in Singapore, India, Spain and Australia for the development of youths and young executives, enhancing their professional standing with the various innovative programs designed and delivered by him. Balan has also presented papers for universities, business forums and community clubs on topical topics. His simple belief is that; give people what they want and never expect anything. Currently, he writes for other business and HR magazines and have articles appeared in the said journals and magazines. Balan Dass has been an active member of the speakers club, Toasmasters International, gaining a Competent Toastmaster (CTM) Award. He also held positions in the district as the District Governor for division C, judged various speaking contest in Malaysia, Singapore and Indonesia. He also contributed towards the program on youth development under Toastmasters International. As a Rotary member for 13 years, Balan held many leadership positions in District 3300 and has received many awards for his contribution towards society. Balan Dass has conducted leadership programs, as a facilitator for Rotary International, in India, Brisbane, Australia, Barcelona, Spain, and California USA. He has conducted professional training programs for companies in Hong Kong, Indonesia, Sudan, Saudi Arabia, India and other countries. In the aspect of BPR, Balan Dass, has turned around a dwindling real estate, company by reengineering the training and staff turnover, and becoming the best real estate company with 5oo employees. In the aspect of employees not knowing their jobs or tasks, Balan Dass reengineered the whole HR department, inclusive of writing the policy manuals right up to performance management system in an oil and gas company, and he also consulted for the Ministry of Youth and Sports. Balan Dass is now developing long term competency development programs for companies in the areas of supervisory development, executive development and management development programs. In these said areas where participants are able to journey with the facilitators for a number of modules with work base projects given through action research, and the same is assessed and evaluated for the management. Via these programs learning and transferring of knowledge and skills takes place. On a long run the certificates given provides credits for tertiary entry to undertake diplomas or a master program. Dr Balan Dass is also involved in Rotary International, a world service and community organization. He served in the district at various capacity and also has been nominated as a leader to train youths at the international conference. Through these programs, Dr Balan Dass can help organizations in their CSR programs. Some of the organizations which have used his services are: Telecoms Malaysia Bhd, Tenaga Nasional Bhd, Agro Bank IJM Properties, KTMB, BERNAS, KPJ Medical, STAR Publication Bhd, Proton Bhd, Shangri-la Hotel, Sunway Bhd and others. |
COURSE FEES
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (2 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |