PROGRAM : Effective Communication Skills
INTRODUCTION
Communication is a skill which is essential for people from all walks of life, whoever they may be. It plays an important role in bridging gaps between two parties, be it in the form of understanding or relationship. Though the objective of communication is basically to get messages across, many pay little attention to HOW the message is delivered, and a bulk of this is the “INTERPERSONAL” skills.
In an organizational environment, this skill is even more vital, especially to those who are in the managerial or supervisory positions. They are expected to play multiple roles in various circumstances effectively. Today, unintentionally many supervisors and managers have become a key contributor to the high staff turnover and internal conflicts due to poor interpersonal skills. This has cost organizations great losses in the form of repeated recruiting, compensation and retraining.
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