DAY ONE

Session 1: The Meaning of a Culture of Engagement ( 0.5 hour)
In this session, participants will be made aware of the culture of engagement. They will be given the opportunity to give their observations on why the traditional system of reward and recognition fail in many organisations.
Key Learning Points:

• Why traditional reward and recognition approach fail
• Identifying the values of staff
• Employee engagement vs. Engagement motivation

Session 2:  Gaining Employee-Organisational Alignment (1.5 Hours)
In this session, participants will realize that the challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals. An organizational framework that addresses all the components of a business will be introduced to the participants. Participants will be encouraged to give their input into each component.
Key Learning Points:

• A “fit for purpose” organizational structurePeople, systems and processes
• Leadership
• A positive work environment
• Organizational framework

Session 3: Engagement Drivers (2 Hours)
In this session participants will learn that engagement leads to higher financial performance, higher customer satisfaction and higher employee retention. Participants will identify the engagement drivers and work on them.

Key Learning Points:

• Identify the engagement drivers in your company
• How well are we doing?
• Areas to ask in questionnaires to identify engagement drivers

Session 4: Persuasion and Influencing Skills (1 Hour)
In this session, participants will learn the techniques of influencing and leading the people they work with.
Learning Areas

• Listening techniques
• Questioning techniques
• Consultative techniques
• Self and People Awareness

Session 5: Fundamentals of Influencing Skills (2 Hours)
In this session, participants will be coached on the fundamental techniques of influencing skills.
Learning Areas:

• “Pull” don’t “Push”
• Getting the other person to be involved in discussion
• Persuade, don’t manipulate
• Focus on behavior rather than personality
• Seek to understand

DAY TWO

Session 6: Persuasive and Influential Behaviours (2 Hours)
In this session, participants will learn how to cultivate persuasive and influential behavior.
Learning Areas:

• What image do you want to project?
• Developing a strong enthusiastic voice
• Speaking fluently without hesitation
• Using open ended questions

Session 7: Creating An Engaged Workforce (2 Hours)
In this session, participants will be coached on practical techniques on to how to get the workforce
engaged in their work.
Key Learning Points
Commitment to organisations core values

Session 8: Putting It All Together (1 Hour)

Review, Reinforce and Consolidate
In this session, participants will conceptualise and draft an action plan to initiate employee engagement.
The C O M M I T Approach and Action Plan