Competency Based Interviewing Techniques Using NLP

PROGRAM :ENHANCING THE SKILLS OF TRAINING MANAGERS

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INTRODUCTION

Training Co-ordinators play a vital role in ensuring any training actually solves the performance gap or need, this programme equips you with the appropriate tools and techniques to manage these issues. In this programme you will study;

How to develop the Training Manager’s competence
How to influence management allowing new skills to be practiced
The changing needs of business and illustrating/demonstrating results.
The most appropriate learning styles for individuals
Training needs analysis, design, validation and evaluation techniques.
The training and development cycle

WHO SHOULD ATTEND

Managers whose main responsibility is the co-ordination of training needs, organising training events, selecting programmes or engaging external consultants
Full time T&D or HR specialists - including line managers with responsibility for the T & D of their subordinates
Technical professionals wishing to revalidate their knowledge and understanding when conducting training
Training Administrators, who are in regular contact with individuals or line managers involving performance improvement
Professionals who wish to assess new approaches for Training Coordinators

PROGRAMME OBJECTIVE

Analyse how Training & Development contribution to business performance
Reposition Training & Development by adopting a measured approach
Examine administration systems and techniques
Develop a profile for the Training Coordinator role
Apply a new 4 quadrant analysis model for individual performance issues
Be able to apply a training model.
Consider action planning for your return to work including training requirements

TRAINING METHODOLOGY

The programme will be delivered in an interactive style, using group discussions, and programme material, encouraging active participation, exercises, real life case studies and questionnaires. There will also be the opportunity to discuss individual issues on a one to one basis with the Programme Leader if necessary.

PROGRAMME SUMMARY

The programme is designed to provide the essential skills and knowledge to perform the role of a Training Coordinator competently. The programme also provides the tools and techniques to achieve success analysing the benefits to the organisation. Then moves on to consider how to construct complex training solutions using a flexible approach

PROGRAMME OUTLINE

Day 1

MODULE 1- Designing Training & Development to support Business Needs

Introduction, programmes objectives and ways of working
Change in organisations, including case studies.
Assessing Competency Gaps
Aligning Training & Development activities to the business needs
Training & Development activities and organisational success including case studies

MODULE 2 - Clarifying/developing the role of a Training Managers

The skills and attributes of a Training Coordinator - exercise
How do people learn? When making training decisions - exercise
Accounting for individuals’ learning styles - questionnaire and exercise
Resources planning - medium and long term requirements
Managing change - managing your own training and development needs

MODULE 3 - Training Needs Analysis (Corporate vs. Individual needs)

The relationship between T & D and company performance
At the Corporate level – including case study
Departmental and section training needs
Team development including Planning (TDP)
Personal Development Plans, manpower/ talent management

MODULE 4 - Evaluation Techniques

Delivering effective structured programmes.
Application of a training model using a case study
Evaluation Techniques including ROI of training
How to construct an Evaluation Survey
How to present results to best effect - evaluation in action.

MODULE 5 - Budgets and Action Plans

Understand the Training and Development budget planning process.
Generating Individual action plans, and agreeing priorities
Review and programme recap
Final review, presentation of certificates and awarding of CPE points

COURSE TRAINER

Mr. N.M. THANGARAJ
Associate Trainer

Thangaraj serves as a Associate Trainer for Training Network Inc. Sd. Bhd. He collaborates with the management of organizations to address issues of strategy, communication, organizational alignment and performance improvement. His primary role is to assist organizations in connecting their people to organizational strategies.

His academic credentials include a Bachelor of Science (Resource Economics), Master of Science and an Advanced Professional Diploma in Management. He is currently embarking on doctorate program at a local university. Thangaraj had attended a stint in Financial Management at the renowned Sunridge Park Management Centre in the United Kingdom in 1994.

Thangaraj is a HRDC registered trainer, and holds a valid teaching permit from the Ministry of Education to teach degree and post graduate programmes. He has been a key Course Tutor in employee relations, change management, organizational behaviour and business economics in several academic programs including the Australian MBA programmmes of the universities of Newcastle, Edith Cowan, James Cook, Charles Sturt, Ballarat and Sunshine Coast; Management Program of the University of London; Post Graduate Diploma in Engineering Business Management and Operations Management of the University Technology Malaysia. Thangaraj is also a facilitator for several competency based certificate programs in the areas of Project Management, Human Resource Management and Industrial RelationsManagement. He has been invited as a speaker in a number of local and international conferences pertaining to human capital and change management.

Vastly experienced as a consultant and trainer, Thangaraj has conducted numerous sessions for personnel in the senior management and supervisory categories in the area of Leadership and Supervisory Competencies covering topics such as Managing Organizational Change, Collective Bargaining, Negotiation Skills, Effective Coaching and Mentoring; Developing High Performance Teams, Influencing Groups and Individuals, Creative Problem Solving, Conflict Resolution, Strategic Planning and Vision Development, and Economics for Strategic Planning. He has conducted training at DRB-Hicom, Marconi, NEC, Scope International, Standard Chartered, Malaysian Palm Oil Board, MARDEC, Larfarge, EMC, Panasonic, Kris International Traveltours, Spectrum Aluminium Fabricators, Infomindz Research and Development, E-Quest, Summit Intelligence Associated, Malaysian Shipyard Engineering, Borneo Samudara, Alam Flora, Tradewinds, Johore Port, Kemaman Supply Base, Westport, Multitone Electronics, The Incorporated Society of Planters, Peak Will, Dunham-Bush, KPJ, Kulim Plantations, MATTA, EPA, Malaysian Airports, Kosma, TNB, Sabah Electricity Board, Multitone Electronics, Sabah Port Authority, Sawit Kinabalu, PTP, FELDA, FELCRA, Diamler AG, Arab-Malaysian SGB, UMW Toyota, Petronas, Euromatech- Jordan, Al Khafji Joint Operations - Saudi Arabia, ASEAN-EC Management Centre, PM’s Department- Brunei DS, Economic and Finance Institute- Cambodia, PTPN- Indonesia, SEPOC- Yemen etc.

COURSE FEES

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (2 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre