EQ At Work

PROGRAM : EQ At Work

Based on research, emotional competence is twice as important as purely cognitive abilities.

EQ is about how we manage ourselves and if we're able to control our feelings we're more likely to get others to cooperate with our plans.

If you have the IQ and the technical expertise, then the time and energy you invest in developing your EQ will reap big rewards quickly.

At the conclusion of the workshop, the participants are able to:

Module 1: Background of EQ

Module 2: Four EQ Abilities

Module 3: Emotional competencies

Module 4: EQ Application – Stress Relief

Module 5: EQ Application – Manage Emotions

Module 6: EQ Application - Nonverbal communication

Module 7: EQ Application – Humour

Module 8: EQ Application – Conflict Resolution

METHODOLOGY

Lectures, group dynamics and experiential learning activities.

DELIVERABLES

Establishment of action plan to implement EQ skills at work.

Mr. Joseph Chu
Associate Trainer

STATUS: TNI-ILM Associate Trainer

ACADEMIC QUALIFICATION:

PROFESSIONAL QUALIFICATION

Certified Trainer for Development Dimension International – Interaction Management and Customer Service Modules
Associate in Customer Service
Train-the-Trainer for Basic Agency Management Course by The Malaysian Insurance Institute.
Train-the-Trainer for Registered Financial Planner Module One by The Malaysian Insurance Institute
Fellow in Life Office Management Association
Fellow in Malaysian Insurance Institution – Life Underwriter Training Council.

WORKING EXPERIENCE

Has been involved in the Life and General Insurance Industries for the past 18 years.
He has authored an ebook. Also an expert author in ezinearticle.

TRAINING EXPERIENCE

His many years of experience in training has exposed him to different training fields and dimensions.

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (1 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre