Essential Skills for Secretaries

PROGRAM : Essential Skills for Secretaries

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INTRODUCTION

Secretaries, personal assistants and administrative professionals today perform multiple roles that support managers. As such, they require a combination of skills and competencies to perform their roles effectively. This program enhances the skills of secretaries, personal assistants and administrative professionals to get the right things done in the right way.

OBJECTIVES

At the end of the course, participant should be able to:

Project the right image for your company
Improve your organising skills through time management techniques
Solve problems in a systematic and creative manner
Sharpen your skills in writing memos, letters and e-mails
Organise meetings and write minutes that deliver results
Enhance better working relationships with your boss, colleagues and your customers

COURSE CONTENT

Personal Effectiveness

Projecting Your Professional Image
Time Management
Problem Solving

Communication Skills

Business English Writing
Organising Meetings and Writing Minutes

Interpersonal Skills

Managing Your Boss
Working in Teams
Customer Relations Skills

COURSE TRAINER

Ms Maria Rufina (Maria), has been committed to the arena of training and consultancy for the past nine years.

Her specialty in training is in navigating the course of her training materials right down to the implementation stage. “Strategies that work, solutions that matter, results that last” make up key words which define Maria’s dedication into her scope of work which concentrates her efforts into identifying and implementing effective solutions for organizations.

Her services in Performance Management ranges from training on Performance Appraisal & Performance Management for companies such as Goodway Rubber Industries, Murata Electronics, & Pembinaan Kekal Mewah, Sabah. Apart from training, Maria had also assisted several companies in the development of Performance Management System, Appraisals and Competencies.

COURSE FEES

In-House Course Fee :

Call 6016-216 1383 (Mr. Jimmy Ong) or
Fill in Inhouse Request Form

Inhouse Request Form

Public Course fee:

To Be Advised

Public Course Registration

Date/s :

TBA (2 Days Program)

Time :

9am – 5 pm daily

Venue :

In House/Hotel/TNI Centre