Objectives
To help relevant personnel in the hospitality industry implement a comprehensive Training & Development structure covering training system design, development of training manual, tasks re-engineering, conducting training needs analysis (departmental & individual), on-the-job evaluation and coaching, delivery of off-the-job training, coaching on the applications of learnt skills, incorporating training with performance and career progression.
Development of training manual & system
- conduct job & task analysis to formulate curriculum chart
- construct Hospitality Skills Training Plan
- activate back office training information management system
- conduct training for users
Development of course materials
- Extraction of standard operating procedures from NOSS
- Develop instructor’s and learning guides
- Training Needs Analysis
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Conduct general departmental TNA
- Conduct individual TNA
- Provide preliminary coaching
- Submission of final analysis report
- Data entry into back office system
- Generating individual training plan
- Updating of training records
- Review report formats and contents
Evaluation
- Evaluate, review and update programmes content
- Identify further training needs
- Conduct operations assessment
- Submit final management report
Follow up
- Continuous improvement based on assessments and other feedback sources
- Link performance to appraisal and career progression