Interviewing Skills - Hiring The Right Talents

PROGRAM : Interviewing Skills - Hiring The Right Talents

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INTRODUCTION

In this programme, participants will learn how to effectively and efficiently conduct an interview. Participants will learn the importance of scrutinizing resumes’, evaluating candidates and choosing among them objectively. Participants will be given a step-by-step guidance in interviewing candidates. This programme will also train participants in conducting behavioral interviews.

LEARNING OUTCOMES

At the end of the programme, participants are expected to be able to:

Display good communication patterns when conducting interviews
Cultivate good communication behavior
Interpret a candidate’s nonverbal behavior
Use active listening, verbal devices, and nonverbal behavior techniques to facilitate the interview process
Manage their bias throughout the interview process
Manage the different types of personality of candidates
Evaluate, score and rank candidates and then document the hiring decision

COURSE CONTENTS

Module 1: Identifying What The Company Wants
Learning objectives:

At the end of this module, participants will be able to:

Identify what they want from the employee and what they want the employee to do in the job.
Job evaluation
Job description
Determine the required outputs and performance success factors for the job.

Module 2: Determining The Characteristics and Traits of The Individual Who Will Succeed In The Job Vacant.
Learning objectives:

At the end of this module, participants will be able to

Determine the characteristics and traits of the individual whom they believe will succeed in the vacant job.
List down the characteristics and traits required for the job
Narrow the list to your key behavioral traits for the job.

Module 3: Traditional Interview vs. Behavioural Interview
Learning objectives:

At the end of this module, participants will be able to

differentiate the techniques used in a traditional interview vis-à-vis a behavioural interview.
Make a list of questions, both behavioral and traditional, to ask each candidate during the behavioral interview.
Drawing up a structured list ( a structured list makes candidate selection more defensible and allows you to make comparisons between the various answers and approaches of your interviewees).

Module 4: Reviewing Resumes’ and Cover Letters
Learning objectives:

At the end of this module, participants will be able to

match the characteristics and traits of the candidates with their resumes’ and cover letters.
Phone screen candidates and their qualifications.
Schedule interviews with the candidates who most appear to have the behavioral characteristics, along with the skills, experience, education, and the other factors you would normally screen for in your resume review.

Module 5: Behavioural Interview Questions
Learning objectives:

At the end of this module, participants will be able to:

Draft and use behavioural interview questions when conducting interviews.
Draft structured behavioral interview questions.
Purpose of structured interview questions.
Practice using behavioural questions.

Module 6: Questioning, Listening and Observing
Learning objectives:

At the end of this module, participants will be able to:

Ask questions without impeding the flow of the interview and the of information from the candidate
Demonstrate listening skills
Observe and interpret behavior
Listening skills
Questioning skills
Observation skills

Module 7: Managing The Interviewee
Learning objectives:

At the end of this module, participants will be able to:

Manage different personality of interviewees.
Techniques to handle a nervous candidate.
Techniques to handle an uncommunicative candidate.
Techniques to handle a talkative candidate.
Techniques to handle a glib candidate.
Techniques to handle a technical expert candidate
Interpret a candidate's nonverbal behavior.

Module 8: Managing Walk-In Candidates
Learning objectives:

At the end of this module, participants will be able to:

Effectively and efficiently use the time available for walk-in interviews.
Conduct interviews while making the candidates feel at ease.
Determine the characteristics and traits to look for in walk-in candidates.
Crafting and selecting relevant structured questions and relevant behavioral questions.
Time constraint in walk-in-interviews
Helping candidates to feel at ease during walk-in interviews
Knowing what you are looking for?
First Come, First Served Basis
Determining how much time to spend with each candidates
Structured interview
Selecting structured questions to ask vis-à-vis behavioral questions
Selecting candidates for 2nd interview

Module 9. Putting It All Together

Practice
Feedback
Discussion

COURSE TRAINER

Mr. Philip Tan
Associate Trainer

Philip is a highly experienced academic, corporate trainer and consultant. He is also a public and international speaker where he speaks on a wide range of topics that include Call Centre Management, Selling, Leadership and Strategy, Good corporate governance, etc. In his career, he has held management portfolios such as head of a business school, director of post-graduate studies, dean for the faculty of business and economics, vice-president of a renowned private college, chief operating officer of an MSC status company and chief executive officer of an international NGO that promotes good corporate governance.

Philip has trained delegates from the government of Tanzania, government of Saudi Arabia, government of Oman, Ministry of Education, Malaysia, IOI Berhad, Malaysia Airports Holdings, SIEMENS, Cadbury, Premium Nutrients S/B, Motordata S/B, Masterskills University College of Health Sciences, etc

Philip has a Bachelor of Laws with Honours from the University of Wolverhampton, UK; a Master in Business Administration from the University of Hull, UK, a professional diploma in International Advertising from the International Advertising Association (IAA, New York), a Teacher’s Certificate in TESOL from Pantai Valley Teachers’ College, the Ministry of Education, Malaysia.

Among his participants, Philip is known for his ability to draw upon his diverse experience and expertise and to share them with his participants -- this has always made his training sessions very informative and enjoyable.

TRAINING METHODOLOGY

This training is filled with useful and applicable content. Participants will be encouraged to participate for experiential learning to take place. Role-play, debriefing techniques and Q & A sessions will be used for interactive sessions. All skills learned at the programme are transferable.

COURSE FEES

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (2 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre