PROGRAM : ISO 9001 : 2000 Awareness Training

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Executive Summary

Objectives

1. Understand clearly the history of ISO, the different standards available the definitions of quality
2. Understand the benefits of implementing ISO 9001 in their organization
3. Able to implement ISO 9001 requirement in their organization

COURSE OUTLINE

1) Principles of Quality Management
- ISO definitions on quality
- Quality Management principles
- Quality Control vs. Quality Assurance    

2) ISO 9000 overview
- Benefits of ISO 9000 certification
-  Development of Malaysian & international quality
-  Development and mission of ISO

3) ISO 9000 Certification
-  ISO 9000 series
- Certification body    Accreditation body
- Types of ISO certification

4) ISO 9001:2000 elements     
- Quality Management Process model
- Quality Management System requirements
- Documented procedures

5) ISO 9001: 2000 elements
- Management responsibility
- Resource Management
- Product Realization
- Measurement, Analysis and Improvement

6. Continual improvement
- Knowing your customers
- Mechanisms for measuring and tracking performance
- How to establish, implement and maintain an effective
- quality management system

COURSE TRAINER