PROGRAM : ISO APPRECIATION
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PROGRAM RATIONALE
Quality leads to brand loyalty. Successful organizations emphasize on quality. They make sure their employees have high level of quality awareness.
This program focuses on the essential of quality and how ISO contributes to productive outcomes.
It includes stories, games, quizzes, discussions, individual exercise and group work to give participants the best opportunities for learning in a fun way.
PROGRAM OUTLINE
Module 1: Why Quality
- Quality is a way of life
- What constitute quality
- Good and poor quality
- Why products fail
Module 2 :The Birth of ISO
- ISO history
- Origin of quality concept
- Development of ISO
- ISO spirit and attitude
- Proactive approach
Module 3: QMS Standards
- Quality Management Principles
- ISO Clauses and purpose
- Functional roles in quality Management System
Module 4: ISO Benefits
- How ISO impacts the stake holders
- The route to ISO certification
PROGRAM BENEFITS
At the end of the program, the participants will be able to:
- Narrate how ISO originated
- Relate the growing awareness amongst consumers on quality
- Interpret ISO standards and their interdependent relationship
- Recognize the use of ISO to achieve quality outcomes
- Embrace ISO spirit for continual improvement
- Use ISO and its tools for strategic planning
- Realize the crucial role of process owners
- Increase their engagement in job duties
- Deal with problems in a systematic manner guided by ISO standards