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INTRODUCTION
The Features of this Program:
- You will learn a lot more about key management competencies in this course than you would gather in many typical seminars and conferences.
- It is designed to provide relevant knowledge for leaders wishing to be proficient decision makers in organizations.
- Course designed and will be delivered by who is currently a key course Tutor for several Australia MBA programs
Methodology
Interactive workshop, management games and case study approach.
Who Should Attend
- Senior Managers
- General Managers
- CEOs
Objectives
- Understand the new management trends and practices
- Raise the level of professionalism and management competences
- Develop managers who have potential for strategic leadership in organizations.
- Cope with organizational change driven by competitive and economic variables.
- Greater confidence and the application of professional approach in their roles
- Understand the probable causes of absenteeism and poor performance
- Shift old mentality, undesirable mindset and negative habits
- Identifies key issues which must be engaged during change.
Course Content
Day 1
The High Performance Balance: Managing Things, Leading People
“You can’t expect different results if you continue doing the same things”
- What’s Been Wrong These Organizations– The Case for Failing Companies
- Finding the Right Balance – The Performance Triangle
- Inspiring, Energizing and Arousing- Avoiding Techno-management
- Productivity Principles – Adaptable Concepts for Organizations
Strategic Choice and Implementation for Organizations
“People who want milk should not seat themselves in the middle of the field in hope that a cow will back up to them” – Elbert Hubbard
- Picturing Your Preferred Future
- Understanding Strategy and the Value Chain Process
- Creating Organization Capabilities
- Critical Success Factors and Key Implementation Levers
Day 2
New Dimensions in Management Control - Nuts and Bolts of the Balanced Scorecard
“Crude measures of the right things are better than precise measures of the wrong things”
- The Balance Scorecard Card (BSC) Perspectives
- Key Questions Addressed by the Perspectives
- Developing a Strategic Map of the Organization
- Measuring Performance – Role of KPIs’
Role of Culture in Organizational Performance
“To become different from what we are, we must have awareness of what we are.”
- Understanding Behaviour, Attitudes and Culture
- Re-enacting Positive Culture in Combating Poor Performance
- Culture and Conflict
- Strategies for Implementing Cultural Change
Analyzing Problems Related to Performance and Absenteeism
“Successful executives are critical of their own performance. Unsuccessful executives are critical of the performance of others”.
- Cause of Poor Performance and Absenteeism
- Job Commitment and its Relation to Turnover
- Job Engagement and its Relation to Absenteeism
- Using a Performance Model as a Toolkit to Identify Problems
Day 3
Measuring HR Effectiveness - Value of HR to the Bottom Line
“If you want one year of prosperity, grow grain. If you want ten years of prosperity - grow trees. If you want one hundred years of prosperity - grow people”- Chinese Proverb
- Performance Measurement Criteria
- Understanding what is a Good ROI in HR and in Business Terms.
- Financial and Non-Financial Contribution of HR to the Business
- Efficiency and Effectiveness of HR Policies
Change Management: Essential Nut and Bolts
“You can’t improve what you don’t understand and you then have to drift in crooked rivers”
- Initiating The Change Process
- Barriers to Change in Organization
- Change Management Battle Plan
- Strategies for Supporting Change
COURSE TRAINER
Mr. N.M. Thangaraj

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Associate Trainer TNI, ILM, PSMB
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Certified Trainer by HRDC (Human Resource Development Council of Malaysia)
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Bachelor of Science (Resource Economics)
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Master of Science and an Advanced Professional diploma in Management
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Currently embarking on a Doctorate at a local University
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Facilitator for several competency based certificate programs in Project Mgt., H.R. Mgt. & Operations Mgt.
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Speaker in a number of local and international conferences pertaining to Human Capital and change Mgt.
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In 1999 , he was awarded the coveted Best Overall Performance certificate in the AISP examinations conducted by ISP.
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Key course tutor in employee relations, organisational behaviour and management in several academic programs including the MBA program of University of Newcastle, Australia, Management program of the University of London.
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Post Graduate Diploma in engineering Business and Operations
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Management in the University Technology Malaysia
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Examinations Moderator for the MBA programs of Charles Sturt University.
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Leadership and Supervisory skills.
Course Fee
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (3 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |