Competency-Based Management Training

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INTRODUCTION

The Features of this Program:

You will learn a lot more about key management competencies in this course than you would gather in many typical seminars and conferences.
It is designed to provide relevant knowledge for leaders wishing to be proficient decision makers in organizations.
Course designed and will be delivered by who is currently a key course Tutor for several Australia MBA programs

Methodology

Interactive workshop, management games and case study approach.

Who Should Attend

Senior Managers
General Managers
CEOs

Objectives

Understand the new management trends and practices
Raise the level of professionalism and management competences
Develop managers who have potential for strategic leadership in organizations.
Cope with organizational change driven by competitive and economic variables.
Greater confidence and the application of professional approach in their roles
Understand the probable causes of absenteeism and poor performance
Shift old mentality, undesirable mindset and negative habits
Identifies key issues which must be engaged during change.

Course Content

Day 1

The High Performance Balance: Managing Things, Leading People

“You can’t expect different results if you continue doing the same things”

What’s Been Wrong These Organizations– The Case for Failing Companies
Finding the Right Balance – The Performance Triangle
Inspiring, Energizing and Arousing- Avoiding Techno-management
Productivity Principles – Adaptable Concepts for Organizations

Strategic Choice and Implementation for Organizations

“People who want milk should not seat themselves in the middle of the field in hope that a cow will back up to them” – Elbert Hubbard

Picturing Your Preferred Future
Understanding Strategy and the Value Chain Process
Creating Organization Capabilities
Critical Success Factors and Key Implementation Levers

Day 2

New Dimensions in Management Control - Nuts and Bolts of the Balanced Scorecard

“Crude measures of the right things are better than precise measures of the wrong things”

The Balance Scorecard Card (BSC) Perspectives
Key Questions Addressed by the Perspectives
Developing a Strategic Map of the Organization
Measuring Performance – Role of KPIs’

Role of Culture in Organizational Performance

“To become different from what we are, we must have awareness of what we are.”

Understanding Behaviour, Attitudes and Culture
Re-enacting Positive Culture in Combating Poor Performance
Culture and Conflict
Strategies for Implementing Cultural Change

Analyzing Problems Related to Performance and Absenteeism

“Successful executives are critical of their own performance. Unsuccessful executives are critical of the performance of others”.

Cause of Poor Performance and Absenteeism
Job Commitment and its Relation to Turnover
Job Engagement and its Relation to Absenteeism
Using a Performance Model as a Toolkit to Identify Problems

Day 3
Measuring HR Effectiveness - Value of HR to the Bottom Line
“If you want one year of prosperity, grow grain. If you want ten years of prosperity - grow trees. If you want one hundred years of prosperity - grow people”- Chinese Proverb

Performance Measurement Criteria
Understanding what is a Good ROI in HR and in Business Terms.
Financial and Non-Financial Contribution of HR to the Business
Efficiency and Effectiveness of HR Policies

Change Management: Essential Nut and Bolts

“You can’t improve what you don’t understand and you then have to drift in crooked rivers”

Initiating The Change Process
Barriers to Change in Organization
Change Management Battle Plan
Strategies for Supporting Change

COURSE TRAINER

Mr. N.M. Thangaraj

STATUS

Associate Trainer TNI, ILM, PSMB
Certified Trainer by HRDC (Human Resource Development Council of Malaysia)

QUALIFICATIONS

Bachelor of Science (Resource Economics)
Master of Science and an Advanced Professional diploma in Management
Currently embarking on a Doctorate at a local University

TRAINING EXPERIENCE

Facilitator for several competency based certificate programs in Project Mgt., H.R. Mgt. & Operations Mgt.
Speaker in a number of local and international conferences pertaining to Human Capital and change Mgt.

ACHIEVEMENTS

In 1999 , he was awarded the coveted Best Overall Performance certificate in the AISP examinations conducted by ISP.
Key course tutor in employee relations, organisational behaviour and management in several academic programs including the MBA program of University of Newcastle, Australia, Management program of the University of London.
Post Graduate Diploma in engineering Business and Operations
Management in the University Technology Malaysia
Examinations Moderator for the MBA programs of Charles Sturt University.

SPECIALISATION

Leadership and Supervisory skills.

Course Fee

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (3 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre