Course Content
Day 1
The High Performance Balance: Managing Things, Leading People
“You can’t expect different results if you continue doing the same things”
- What’s Been Wrong These Organizations– The Case for Failing Companies
- Finding the Right Balance – The Performance Triangle
- Inspiring, Energizing and Arousing- Avoiding Techno-management
- Productivity Principles – Adaptable Concepts for Organizations
Strategic Choice and Implementation for Organizations
“People who want milk should not seat themselves in the middle of the field in hope that a cow will back up to them” – Elbert Hubbard
- Picturing Your Preferred Future
- Understanding Strategy and the Value Chain Process
- Creating Organization Capabilities
- Critical Success Factors and Key Implementation Levers
Day 2
New Dimensions in Management Control - Nuts and Bolts of the Balanced Scorecard
“Crude measures of the right things are better than precise measures of the wrong things”
- The Balance Scorecard Card (BSC) Perspectives
- Key Questions Addressed by the Perspectives
- Developing a Strategic Map of the Organization
- Measuring Performance – Role of KPIs’
Role of Culture in Organizational Performance
“To become different from what we are, we must have awareness of what we are.”
- Understanding Behaviour, Attitudes and Culture
- Re-enacting Positive Culture in Combating Poor Performance
- Culture and Conflict
- Strategies for Implementing Cultural Change
Analyzing Problems Related to Performance and Absenteeism
“Successful executives are critical of their own performance. Unsuccessful executives are critical of the performance of others”.
- Cause of Poor Performance and Absenteeism
- Job Commitment and its Relation to Turnover
- Job Engagement and its Relation to Absenteeism
- Using a Performance Model as a Toolkit to Identify Problems
Day 3
Measuring HR Effectiveness - Value of HR to the Bottom Line
“If you want one year of prosperity, grow grain. If you want ten years of prosperity - grow trees. If you want one hundred years of prosperity - grow people”- Chinese Proverb
- Performance Measurement Criteria
- Understanding what is a Good ROI in HR and in Business Terms.
- Financial and Non-Financial Contribution of HR to the Business
- Efficiency and Effectiveness of HR Policies
Change Management: Essential Nut and Bolts
“You can’t improve what you don’t understand and you then have to drift in crooked rivers”
- Initiating The Change Process
- Barriers to Change in Organization
- Change Management Battle Plan
- Strategies for Supporting Change