COURSE CONTENT
WORK ON YOURSELF FIRST!
• Positive mind attitude and your well-being
• Identifying what you want out of life
• Self-Motivation: How to get what you want
• Self Assessment
• Understanding different levels of leadership
• Which level are you at?
UNDERSTANDING YOUR STAFF
• The Four Personalities
• The Four Temperament Theory
• The strengths and weaknesses of each personality
• Assessment : Identifying your personality profile
• Personality Principles for effective interpersonal skills
• How to handle and motivate different personalities to perform
MANAGING DIFFICULT BEHAVIOURS
• The hardcores
• The angry ones
• The dormant ones
• The vocal ones
• The troublemaker
• The sensitive ones
MANAGING STAFF PERFORMANCE
• What is it? Definition.
• Steps in Managing Staff Performance
Step 1 - SETTING STANDARD, GOALS & TARGETS
• Standards of Performance
• Difference Between Job Description and Job Standard
Step 2 - PERFORMANCE MONITORING
• Ways and techniques to monitor staff performance
• Recording and keeping track of staff’s performance
Step 3 - ONGOING PERFORMANCE COMMUNICATION
• Formal & Informal Methods
• Guidelines for Giving Behavioural Feedback
Step 4 - PERFORMANCE APPRAISAL
• What is Performance Appraisal?
• How continuous monitoring of staff performance relates to Appraisal
• Recommended Steps to Appraisal
• The Appraisal Interview
Step 5 - YOUR ROLE IN SUPPORTING THE CHANGE
• Opening doors to assist
• Measuring improvements
• Repeating the cycles for continuous improvements
• Performance Development Plans
• ASSISTING STAFF VS FAULT FINDING