Course Content
Module 1 - Loving What You Do – Maintaining a
Positive Attitude
- Types of people and attitude
- Techniques of attitude change
- 5 Steps for maintaining a positive attitude
- Gaining control of your attitude
Module 2 -Enjoying Who You Work With and Who You
Work For – Managing Emotions
- Characteristics of Emotionally Intelligent individuals
- Emotional Intelligence framework
- Developing Emotional Intelligence
- Describe and compare several theories of motivation
Module 3 - High Impact Communication – Developing
Relationship through Communication.
- Setting the Stage for Success
- Communicating with Colleagues
- Communicating with Your Staff
Module 4 - Supercharging Your Staff
- Developing Staff
- Motivating Staff
- Appraising Staff
- §Building and Leading Teams
Module 5 - The Mark of a Leader
- Facing the Leadership Challenge
- Finding Time to Lead
- What Employees Expect from Leaders
- Leadership Styles
Module 6 - Creating Your Destiny – Setting, Pursuing
and Attaining Goals
- Determine long range plans
- Develop a Plan of Action
- Monitor Employees’ Progress toward Goals and Provide Motivating Feedback
- Take Steps to Improve Their Own Work