Management Skills for Critical Managers
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TNI NETWORKING e-NEWSLETTER
ISSUE No. 01/10 - January 2010

WISHING ALL OUR CLIENTS AND POTENTIAL CLIENTS A VERY HAPPY AND BLESSED 2010

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CONTENTS

EDITORIAL  - KNOW WHEN TO GO

Here it comes again – that time of year when we look back at the detritus of our so- called careers. The jobs we applied for and didn’t get; the agonising annual appraisal; the promised promotion that never materialised; that unfortunate incident on the residential training course; the embarrassing results of that unexpected company medical. What, we ask ourselves, is it all about?
But don’t despair. A new year lies ahead, full of promises – 12 months in which we can start again, shed the skin of our old selves and emerge like butterflies into a new world of success, wealth and power. Well that’s the idea, anyway.

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At this time of year a ‘new start’ is top of most people’s mind, as we take stock of our many and varied accomplishments. But if all you’ve achieved over the last year is mastering the art of getting a free coffee or teh tarik from your friends or colleagues, then it’s probably time to jump ship.
For most of us, a new start invariably involves a new and exciting job. Of course, it can be a stressful decision. Everyone knows that changing your job is right up there on the ‘life crisis’ scale with getting married, moving house and meeting the so and so. But sometimes the signs that you should move on are so obvious you just can’t ignore them anymore

Your annual appraisal might prompt you to start your search. What you must understand about appraisals is that they are written in code. So ‘George is fully stretched in his current role’ means you’ve been over promoted, while ‘George is a good team member’ means the boss can’t tell you apart from the wallpaper. ‘George finds it hard to get along with his female colleagues’ means you’re over 30, live with your mum and have an extensive collection of Doctor Who memorabilia.
Many of us just get too comfortable in our job. It creeps up on you – a bit like eczema – and the signs can be very subtle. Luckily the phenomenon has been researched and studied  and some of their sure-fire indications that you have lingered too long in your current position include: wearing cardigans at work; bringing homemade sandwiches in a Tupperware container; having your own mug; and keeping a pair of comfy shoes under your desk for office use. Finally, having that sign ‘You don’t Have to be Mad to Work Here But It Helps!’ pinned on your wall is, apparently, the ultimate indication that your career has terminally stalled.

Deteriorating relationships with colleagues can be another clue that it’s time to seek new career challenges. Here, the signs are less subtle. Finding a sheep’s heart nailed to your desk when you come into the office indicates a certain coolness among your co-workers. If your colleagues repeatedly refuse your offers of a lunchtime drink – even when it’s on you – I’d take it as a sign it’s time to move on.

Time for a Change

Of course, you don’t have to move out to move up. A wise man once said: ‘If you keep doing the same things, you’ll keep getting the same results.’ So the only solution is to reinvent yourself. Fortunately for you, I’ve a few suggestions for making a fresh start in 2010.
First up, change your sex. This one only works if you are a man and decide to become a woman. All the research shows that women are poised to overtake men at work when it comes to education, qualifications, promotion, hell, probably even salary soon. So if you’re a failed male manager and you don’t mind being called Rita for the rest of your working life, then go ahead and have the snip, start shopping in Dorothy Perkins and you’ll soon find yourself zooming up the career ladder.
If that’s a step too far, why not get a qualification? Once upon a time, the defining characteristic of management was its amateurism. But that’s all changed. Now you need letters behind your name before you can even be considered for a top job. If you don’t have any suitable qualifications, just invent some. After all, ‘MBA’ doesn’t have to stand for Master of Business Administration. It could just as easily mean Master Baker’s Apprentice – no one need ever know. Just remember, when your boss asks you to prepare a new business plan, don’t blow your cover by rushing off to bake him a cake.
If you’re really scraping the bottom of the barrel, sleep with the boss. It’s a time- honoured way to get to the top – just look what it did for the Duke of Edinburgh. You have to be careful, though,  performance appraisals can be very exacting. I won’t go into details. 


SOURCING FOR TALENT IN A BULLISH MARKET

“In a tight labour market, hiring managers can turn to creative recruitment strategies to get the talent they need"

Stiff competition and a bullish economy are invariably accompanied by a tightening of the labour market. This can cause problems for managers seeking to recruit new employees.
Aside from the scarcity of suitable candidates (which so often leads to the latter being over-paid), bullish expectations and the pressure to fulfil immediate staffing requirements can lead to excessive hiring or over-estimating a company’s headcount.
This may ultimately lead to poor recruitment decisions as well as create future problems (such as expensive retrenchment exercises) when the economy makes a downturn. So what is a hiring manager to do?

Think Out of The Box

Instead of competing for the same candidates and over-budgeting for certain positions, why not consider the good candidates who may be lying outside the traditional talent pool?
While hiring managers in Europe and across the Atlantic have always been open to alternative ideas and diverse employee backgrounds, in Asia, the emphasis on other non-directly related, but applicable skills has been somewhat ignored. For example, instead of going over-budget to fill 10 mid-level business development people, needs and resources could be better balanced by employing fewer senior business development people and more good networking people.

Source from Abroad

            With travel and obtaining work permits becoming easier, companies are increasingly open to employing foreign talent. Sourcing beyond borders represents a way of enlarging the pool of possible candidates and often offers a cheaper alternative to the increasingly expensive and selective local candidate pools.
            Such trends are evident as the quality of education and skilled labour rises in countries not formerly seen as ideal sources of works. Traditional sources of talent for companies based in Singapore include Malaysia, the United States, the United Kingdom, Australia and Europe. New sources of talent include Eastern Europe, India, as well as China.

Nurture your own Talent

How to find the ideal employee? Create one. Large multi-national companies increasingly prepare to meet anticipated future recruitment goals by training candidates to meet their needs. The advantages of this goal are that future employees can be schooled in the company’s philosophy and be directed to meet the company’s needs.
            Management training programmes can be effective ways of cultivating your own talent, while training candidates who may not have directly relevant experience but have other applicable skills can be a creative way of getting around the lack of labour. Many large multinationals invest in on-going staff development activities and encourage internal mobility as human resource policies. This encourages staff retention by allowing employees to broaden their exposure and job function while remaining within the company.

Expand your Pool

Employment alternatives such as non-permanent positions may, in various cases, be viable solutions to a shortage of manpower or expertise. Different means of employment can be used for different levels of seniority.
            For entry-level to mid-level positions, contract staffing offers a low-risk alternative means of employment, though this may be less enticing to candidates. On the other hand, providing internships and polytechnic/university-linked apprenticeships for junior vacancies are an excellent means of filling short-term staffing requirements, as well as being a potential means of identifying promising future candidates and enhancing the company’s branding.
            This type of employment practice may also address recurring staffing needs. For example, departments such as accounting have a scheduled need for more staff at certain times of the year. Companies may have prior agreements with tertiary institutions to offer a number of internships over a specified time to ensure a repeated supply to fill staffing shortages at key periods. For higher-level positions requiring significant and niche expertise, companies may have greater difficulty obtaining such candidates who may also be too expensive to hire on a permanent basis. In these cases, project-based contracts and employment on a consultative-basis are ideal.
            Such strategies allow access to an otherwise inaccessible source of expertise including retired senior management or those in existing employment, who are unable or unwilling to give up their current positions.

Engage Specialists

            Employing a search house with specialist industry knowledge and experience in sourcing for a particular talent may be a time-and resource-saving method of identifying and capturing the right men and women for the job. As opposed to casting a net into the open ocean, search houses are precise, drawing from past experience to pinpoint the right candidate for the job.
            Given the difficulty and importance of finding the right talent and expertise in the current economic climate, creativity can go a long way in helping organisations to avoid the risk of employment sprees and the madness of salary hikes.

(By Karen lee)

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TNI’S PUBLIC COURSES FOR THE MONTH OF JANUARY 2010

Date Course Fee
3TH & 4TH February - (2days) Advance Product Quality Planning (APQP) and Production Part Approval  
 Process
(PPAP)
RM488.00 per pax
     

8th & 9th February – (2days)

Statistical Process Control (SPC) for Process Quality Improvement RM488.00 per pax
     

10th & 11th February – (2 days)

Grooming & Interpersonal Skills RM488.00 per pax
     

24th & 25th February –(2 days)

Overcoming Objections “Your Price is Too High” RM488.00 per pax
     

24th & 25th February – (2 days)

Making a Difference with Effective Habits RM488.00 per pax
     

3rd – 5th March – (3 days)

Competency Based Management for Senior Managers RM788.00 per pax
     
10th & 11th March – (2 days)

Emotional Intelligence for Organisational Leadership

RM488.00 per pax
     
10th & 11th March – (2 days) Strategic Selling Technique RM488.00 per pax


                                                                                             
(PLEASE CLICK ON THE TITLE FOR THE DETAILS OF THE COURSE AND TO REGISTER).
For details of the courses, please visit our Website

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English With City & Guilds

 


GREAT QUOTES FROM GREAT PEOPLE

"Do what you care, with what you have, where you are"

Theodore Roosevelt
(1858-1919)

ARTICLE(S) FROM THE INSTITUTE OF LEADERSHIP & MANAGEMENT,

(MEATY MORSELS FROM THE WEIRD AND WONDERFUL WORLD OF WORK)

FAST TRACK TO………….
                    “A GREEN OFFICE”

While going green at home is all the rage these days, many of us simply don’t bother at work, thinking we can’t do enough to make a difference. But in fact even small changes here can have a big impact – just get your staff to follow these simple steps to do their bit for the eco-effort.

Draft an action plan
Draw up a list of specific steps that will help make your office more environmentally friendly. Make sure it’s realistic and start small – you can always revise the plan when you’ve achieved some of the early, simple objectives.

Appoint a champion
Delegating responsibility for green matters to one or more interested members of staff will ensure changes are driven from the bottom up – and not seen as yet another management directive.

Learn the three Rs
Recycling is key to a green office, but reducing waste and reusing is even better. Reduce plastic cup waste, for instance, by bringing in your own coffee mug and reuse items where you can, such as envelopes and paper clips.

Don’t waste paper
Waste paper is one of the worst workplace sins but it’s one of the easiest to put right. Encourage staff not to print documents unless they really need to and, if they do, to print on both sides of the paper.

 

Bin and gone
Make it harder for staff to create waste by replacing individual waste baskets with central recycling bins for paper, cans and plastic.

Turn it off
Three quarters of the UK’s lighting energy is used at work. So before you automatically turn the lights on, open all the blinds and make the most of natural daylight. Shutting down PCs and monitors overnight is another quick way to cut energy consumption – and costs.

Green up your purchasing
Switching to eco-friendly products not only directly benefits the environment, it also encourages suppliers to go green and raises environmental awareness. Why not change your energy supplier to a green company or use a green office cleaning company such as Green Your Office?

Incentivise your staff
Encourage staff to adopt green working practices with competitions or incentives – offer prizes for the best waste saving idea, for example, or set up schemes such as car sharing, free breakfasts for cyclists or subsidized bikes. The more encouragement you give, the more enthusiastic your workforce will be

“SINGLENESS OF PURPOSE IS ONE OF THE CHIEF ESSENTIALS FOR SUCCESS IN LIFE, NO MATTER WHAT MAY BE ONE’S AIM”

John D Rockefeller
(1839-1937

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IT’S DIFFICULT TO MEET SOMEONE WHO HAS nominated himself ‘the UK’s number one sales motivator and achievement coach’ without a degree of scepticism, but sitting across the table from Paul Elliot, he’s certainly a walking advertisement for whatever it is he does. Relaxed, oozing self-confidence and fueled with enthusiasm, his gung-ho rhetoric is almost too good to be true: ‘I have the best job in the world, I have the best life in the world, I’ve got the most gorgeous daughter and I’ve got the woman of my dreams, ‘he tells me with a smile. He says he wakes up giggling’. Wow! Sounds great. But what exactly does this dream job – and the life it funds – involve?
Well Paul Elliot is a new breed of motivational coach, a self-confessed showman who specializes in breaking down the psychological barriers to success in business and in life. Offering bespoke coaching in everything from leadership development to sales team turnaround, his clients range from individual entrepreneurs and SMEs to large corporates like Vodafone UK and Fisher Scientific. And when he’s not helping businesses get the best from their staff, Paul takes his show on the road and brings the magic to the masses. His party piece is the inimitable ‘Awakening’ session – a free seminar, open to anyone, in which, like management’s answer to Paul McKenna, he unlocks potential by the roomful, ‘awakening inside of you the inspiration, the ambition and the resolve to achieve want you’ve always yearned for.’
But rewind ten years and Paul was sad, single and struggling to stave off bankruptcy –  a far cry from today’s picture of contentment. So cynics, cast your doubts aside, for Paul Elliot is living proof of his own mantra: that the only thing that’s ever between you and your dreams is yourself.
Born in 1965 and brought up in Manchester, Paul was a strong-willed and outspoken child who excelled at school – if only in the subjects that interested him. From an early age he was fascinated by money and determined to have lots of his own one day. ‘I remember as a kid, my Dad telling me “people like us don’t become millionaires,” recalls Paul. ‘I said: “I don’t want to believe that .“
After graduating from Birmingham University, Paul embarked on a short-lived career in IT. But after being asked to leave his third job in as many years – ‘I was probably very arrogant, and could be a bit disparaging of other people’s work’ – Paul abandoned computing and left the UK to go travelling.

Waking up down under

            It was in Australia that he had his ‘eureka’ moment. ‘I met a guy who was teaching people how to read very quickly, not just basic speed-reading but reading at 25,000 words a minute.’ Paul was instantly captivated. ‘He told me it was all in the power of the mind,’ he recalls. ‘I’d always had an interest in that area, in psychology, so I was fascinated with what he was saying. I said, how did you learn all this? And he told me about something called NLP, Neuro-Linguistic Programming. Paul was so intrigued that he bought every book he could find on the subject and, when he got back to London, picked up a book by US guru Anthony Robbins. ‘Suddenly, I was inspired. I realized, this is what I want to do with my life,’ explains Paul. ‘The idea of working with people lit me up like a Christmas tree. So I was reading this book going, ‘this is it, I’ve got to learn this stuff and get out there and start working with people.’ I’m quite a spiritual person, and if there is such a thing as a calling this was it, this was wjat I was meant to do.
            Typically, Paul threw himself in 110%. He went to every NLP event going, attended a seven-day NLP programme followed by a masters programme. Although he found many events ‘boring’, he found the theories fascinating. Then brimming with knowledge and fuelled by a desire to help people, Paul decided to start his own business, just like that, and rented an office in London’s west end. All admirable stuff but a little short sighted – he had no clients and no money and everything was paid for on hois credit card.
            ‘I sat in my tiny little rabbit hutch of an office with an Apple Mac computer because I thought Apple were rebels, and I am a rebel, looked at the phone – a fantastic phone with all those lights and everything – and waited for it to ring. How naïve was I? I knew nothing about business, nothing at all,’ he recalls. Finally, after twiddling his thumbs for months, Paul had to concede defeat. As well as being broke, he’d begun to realize that NLP wasn’t the catch-all solution he thought it was. ‘I started to discover where NLP didn’t work, in the sense that what I’d been taught in theory and putting it into practice were two very different things. This ominous beginning was the best learning experience for me because it forced me to rip it all apart and start again,’ he says with a laugh. ‘I was sat in this office thinking “Jesus”, what sort of entrepreneur am I?’ But he didn’t dwell for long. He got rid of the office and started working from home, with a clear head. ‘I thought, right, I’ve got to do something about it, because the one thing I really enjoyed, or that was the most important thing at that time from NLP, was behavioural modeling – the ability to sit down with someone, get inside their head and understand how they got the results they got. So that’s what I started doing.’
            His set of criteria was to meet people who had made over a million and were ‘having fun’. He networked like crazy and harangued people into meeting him, to the point where he would turn up on their doorstep and plead with them for just 90 minutes of their time, and then grilled them about how they had got to the top. Common themes soon emerged: ‘There was most definitely a passion for what they were doing, there was a massive belief that they could do it, they all set out with a goal, they all had a dream and there was very much this idea that when they set the goal that was it. They knew it was a done deal, no doubt, no worries, no fears.’

Dream Weaver

Brimming with his newfound knowledge, he felt compelled to ‘spread the message’. ‘I wanted to tell people that you can live the life you’ve always dreamed of. That was my message, it was like, look I can show you I knew I was on the right path. I was pursuing a dream and I knew I was going to make it, and that’s what I wanted to get across to people, don’t let fear get in the way.’
Paul started to seek out anywhere people gathered and started giving talks ‘to anyone who would listen ‘. He also joined Toast Masters, so he could improve his ability to speak from a platform. Eventually, his persistence paid off: he landed his first coaching contract with an insurance company in the city. Before long, his trademark ‘Awakening’ events were commanding crowds of up to 200people, drawn to his promise to ‘rewire your psychology – unleash your success’, all absolutely free of charge. Sounds like a bargain but what actually goes on at these events? ‘I use a lot of psychology, a bit of hypnosis as well as my own insights to identify the emotions, the beliefs, the values and the identity issues that are limiting people’s success,’ explains Paul. ‘For example, you might find what is holding someone back is a fear of rejection or failure. This is a typical emotional barrier. Or perhaps they worry that career success would mean spending less time with their family – which is common conflict of values. Then I help design new emotions, beliefs, values and identities – ones that will support them in achieving the results they want. It’s like waking people up and saying, “look, don’t let fear get in the way, it doesn’t matter what age you are, it doesn’t matter where you are in life, whatever you want to do, you can do it, and I can show you the way.” There’s also a chance to fire walk, break through a wood block, etc. ‘They’re great metaphors.’ Paul explains. ‘If you do a fire walk, it’s the first step that’s important. It could be a hundred feet of hot coals, it makes no difference, only that first step really matters. It’s eing the best It is about giving yourself the opportunity to break through a fear.’
As someone regularly called upon to engage and re-motivate disillusioned managers, Paul has developed a tried and tested formula for reviving dormant career ambitions. ‘The first step’, he explains, ‘is to write down the dreams you had when you were five, ten and a teenager. See if you can spot common themes, such as wanting to help people, to be famous, etc. Then ask, “How could I bring those themes into my career now?” If you wanted to help people, could you find ways to coach your team at a level that leaves you feeling you’ve done something worthwhile? If you wanted to be famous, think of ways you could raise your profile in your industry – speak at conferences perhaps, become an author.’
According to Paul, the key to success in any field is to define a ‘compelling future.’ Once you begin remembering what really inspires you, then you’ll begin remembering that the one common desire all humans share – managers, directors,everyone – is a compelling future,’ explains Paul. ‘And once this realization hits you, you’ll want to make time to design your future. Once you design it, you’ll want to plan it. Once you pursue it, you’ll find ways to achieve it,’ he says with utmost confidence. But what about managers who don’t have time to sit and think about their ‘compelling future’? The next time you have to visit the toilet to sit down, take these questions with you. It’s the perfect time to think about your answers,’ he says, in his typically down-to-earth manner.

Towards a fearless future

            As I glance at my watch, I realize we’ve been talking for almost two hours. As I start to make noises about trains, Paul asks me the question I’ve been quietly dreading – about my own career. Immediately, I find myself falling into the trap of ‘oh, I don’t really know what I want….’. Paul steps in: ‘So, you want to be a Pulitzer-prize-winning journalist, then?’ I struggle to answer and finally understand what he’s been talking about. It’s only the fear of not actually being the best that stops me from trying to be the best – and this realization certainly feels like an important first step.
            Paul tells me he’s a great believer in writing things down, and that my next step should be to buy a hardback notebook in which to record all my ambitions. ‘People start a new year saying, OK, New year’s Day, I’m going to get in shape or make more money or change my career, and by the next week they’ve forgotten all about it. But at least writing it down is a beginning. Then, the second thing you should do is look at it every day. One of the things that works so well for me to this day is a dream board, where you literally get a piece of card and write down all your dreams and aspirations with a picture of you in the middle of it. The first time he did this, he explains,  he drew a diagram of all the things he wanted to achieve in five years and set his alarm five times a day to look at the picture and shout: ‘I am living the life of my dreams’. It sounds a little over the top to me, I’m not sure I could bring myself to shout at a piece of paper… But he continues: ‘that was the most powerful thing I’ve ever done in terms of developing the ability to focus – I saw that if you can focus single-mindedly on something you’ll have it. Because if you’re single-minded, doubts can’t get in…’
            That’s the beginning thing about Paul Elliot. Every time you think he’s a bit OTT and your doubts start to creep in, he comes up with a really compelling case – more often than not with himself as an example. And even when he says that he’s going to be as rich as Bill Gates, there’s a bit of me that wouldn’t be that surprised. As I say goodbye to Paul and make my way towards the tube station, I feel an unexpected surge of optimism and start to head for WHSmith, just to have a look, of course, at their hardback notebooks…!

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Cheers

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