TNI NETWORKING e-NEWSLETTER
ISSUE No. 03/10 - March 2010
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EDITORIAL - “WHAT IS THE ROLE OF A SUPERVISOR?”
The Editorial of TNI’s e-Newsletter will be featuring a series of articles on “The Supervisor’s Role in an Organisation”
We hope that our contribution will enlightened and broadened the knowledge of your supervisory role as a leader so that you may be an asset to the organisation that you are working for. Supervisors of today must clearly know what their responsibilities and duties are to enable them to work as an effective team member to help their organisation achieve the corporate goals confidently and objectively.
We started the series on the “supervisor’s role” by addressing ‘the right attitudes’ that one must have to be a good supervisor. For this issue of the e-newsletter, we will look at the “Leadership Skills for Supervisors”
LEADERSHIP SKILLS FOR SUPERVISORS
Leadership is a means of directing. A leader’s actions are devoted to helping a group to attain its objectives. Leadership is the ability of management to induce subordinates to work towards group goals with confidence and keenness. Leadership also implies that the leader accepts responsibility for the achievement of the group objective and it is therefore essential for trust and co-operation from both sides to be in evidence all the time
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Qualities of a leader
No two persons would ever agree on the desired qualities, as almost every human strength or virtue will be quoted. The elements of persuasion, compulsion and example may be considered to be essential to effect leadership. It has also been said that a leader should make it his job to be known to all and that it is more important to be recognised than to be popular.
“One can be looked up to, whose personal judgement is trusted, who can inspire and warm the hearts of those he leads, gaining their trust and confidence and explaining what is needed in language which can be understood.”
A leader should also have the following attributes – skill, technology, perception, knowledge, physique, memory, imagination, determination, endurance and courage. It must be carefully noted that the leadership qualities that are needed in a particular situation are not usually found in any one individual.
The successful leader therefore can be considered to be perceptible and flexible and able to act appropriately, i.e. in one situation he is strong, in another he is permissive. It is worth nothing also that the formal status of an individual does not indicate the ability he has to influence others; as such ability is rather a combination of his position and his personality.
Below are some good guidelines to success in Leadership:
- Manage the dream
- Embrace error
- Encourage reflective back talk
- Encourage dissent
- Display optimism, faith and hope
- Expect the best from your people
- Develop the sense of “touch”
- Take the long view
- Maintain stakeholder symmetry
- Create strategic Alliances and Partnership
So, reflect and ask yourself:
Are You Leading??? Look at the questions below and ask yourself whether you are doing any or all of these things mentioned.
- Do you know the power of Leadership?
- Do you make people work for you and follow you?
- Are visionary and a risk taker?
- Do you know how to influence people?
- Do you build your organisation like a winning football team?
- Do you motivate your team to achieve unprecedented success?
- Do you speak well in public?
- How do you take charge
- Do you thrive on chaos? Or are lost in it?
- Do you know that charisma can be developed?
- Do you have the techniques to solve problems and make decisions effectively
The need for effective supervisoring.
As we moved into the 21st Century, the demands and expectations on the supervisors’ competency are increasing by leaps and bounds due to many reasons:
Below are some
- The never ending organisational change
- Globalisation of the economy
- The rapid changes in technology and communications
- Fierce competition
- The increasingly sophisticated demands of the clients/customers
- The tidal wave of QUALITY improvement
So what are the expectations of an effective Supervisor?
Here are some for your consideration and attention.
Supervisors must:
- Be competent, effective and efficient
- Have the correct skills to manage themselves, the team and the organisation.
- Lead, and lead with a vision
- Be creative thin kers and formulators of new ideas and innovation.
- Be the prime advocators of quality and know exactly how to manage it
- Be the catalyst of change
- Be a learning instituti
Supervisors must be good “managers”. This can only happen if you are able to:
- Delegate work to your subordinates.
- Organise respective work so it can be done routinely and systematically.
- Negotiate your way out of unnecessary tasks.
- Get decisions from your superiors
- Hold staff meetings that have agendas and action plans
- Manage your time effectively
- Influence others and negotiate well
- Build a winning team out of your staff
- Understand quality and know how to manage it
- Bring about change and continuous improvements of your organisation
An Effective Supervisor is always Results Oriented
It is pointless to have all the skills mentioned above if it does not bring about the achievement of your or your team’s objectives. That is the meaning of being an effective supervisor i.e. one must be results oriented. Here are some of the characteristics of a results oriented supervisor:
- Leads the team in goal setting
- Leads the team in problem solving
- Treat the team members as equals
- Allow staff to write their own job description
- Listen actively
- Advise – Facilitates - Consults
- Defines and explains constraints
- Gives recognition
- Helps diagnose cause of failure
- Helps staff learn from failure
- Motivates through empowerment
- Teaches them improvement techniques
- Improves or removes marginal performance
- Guides subordinates to chart their progress
TNI’s website ( www.tnimalaysia.biz) has many tools and information on how you can achieve what has been mentioned above. So call us for a free consultation if you wish to undertake any of the courses on “Leadership & Management”.
(Next month we’ll be talking about “Problem Solving & Decision Making”. So look out for the next issue of TNI’s e-Newsletter).
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INTERESTING ARTICLES THAT MAY HELP YOU IN YOUR DAILY WORK
THINK CREATIVELY WITHIN THE BOX
Learn to come up with clever ideas even if you have to work within the boundaries of your corporate culture or personal life |
Mention creativity or creative thinking, and, inevitably, someone will say it is all about “thinking outside the box”. This is true to a certain degree. Creativity encompasses the ability to look beyond the tried and tested. But this does not mean that the “box” is necessarily bad. Sometimes you need the box; you just have to ask what it represents.
The “box” may stand for the values that you uphold, the vision that you have and the principles that you live by. Thinking beyond this ‘box’ might not be an option if you have to operate within a certain code of practice. You need to find out how you can be creative when you have to work within certain parameters. Learn to use existing information to come up with new ideas.
As philosopher George J. Seidel put it – ‘the ability to relate and to connect, sometimes in an odd and yet in striking fashion, lies at the very heartof any creative use of the mind, no matter in what field or discipline. Here are some tips to think creatively within the box.
Combine and synthesise existing information
Psychologist and author Myron S. Allen defined combination as the ‘essence of creative imagination.’ When you learn to combine information or things, you might come up with new solutions and ideas.
There are many combinations of unrelated products and services that have created new and effective ideas. For example, the radio was invented by an Italian, Guglielmo Marconi, and the telephone by an American , Alexander Graham Bell, When the radio and telephone are combined, what do you get? A mobile phone.
Gregor Mendel combined the concepts of mathematics with biology to come up with a new field of science – genetics. Benjamin Franklin was tired of switching between two pairs of spectacles – one for reading and another for looking at distant objects. He decided to combine the two types of lenses, and thanks to him, the world has bifocal glasses.
In your workplace, you can think of combining existing things or ideas to come up with something useful that might make you more productive. How about combining two different routines to see if it shortens the time you need to complete a task? Keep thinking.
Manipulate existing ideas
Sun Tzu said - ‘manipulation is the brother of creativity.’ Sometimes, instead of thinking outside the box and coming up with something completely different, you can manipulate existing ideas to make a work process more efficient.
There is a story of a barber in America who wanted to improve the laborious process of cutting hair with shears, which were slow and cramped his fingers. By modifying a pair of scissors and pliers, he invented the hair clipper, which barbers the world over use today.
In your office, take a different look at the way you are doing things. Can you manipulate any of these ways to make them more efficient?
Disrupt your routine occasionally
Most people have a routine. When you start doing things in a certain way, you become entrenched in it and enter into what is called the comfort zone. There is nothing wrong with being in the comfort zone. After all, why change when everything is working fine, right?
The only problem is that you cannot guarantee that it will always be fine. Prepare yourself for change by occasionally disrupting your routine to see life from a different perspective. Or try doing something different everyday.
It does not have to be a drastic change. A little one will suffice, such as going to a different eatery and trying a new dish. Take the train instead of the bus. Ask a colleague from another department in your organisation for lunch, and find out what his job is all about.
When you do routine things differently once in a while, your mind takes notice, and you will start to look at your life from another angle. Many people get trapped in the ‘obvious’ – a thought process where you think that what you are doing is the most logical way to do it, period.
Such a thought process stifles creativity. A keen observer once said of Einstein that part of his genius was his inability to understand the obvious. Perhaps that is what you should do if you want to think creatively within the box. Learn to question the ‘obvious’ thought process by paying attention to the small and insignificant things that surround you. That way, you will realise that there is more to creativity that meets the eye within the box itself
(By Daniel Theyagu)
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TO: H.R. PERSONNEL IN THE HOSPITALITY INDUSTRY
PLEASE BE AWARE THAT THERE ARE MANUALS THAT YOU CAN PURCHASE FROM TNI TO BE USED IN THE DEVELOPMENT OF YOUR PEOPLE IN THE HOTEL INDUSTRY.
THEY ARE WRITTEN IN ACCORDANCE WITH THE Majlis Latihan Vokasional Kebangsaan’s (MLVK) NATIONAL OCCUPATIONAL SKILLS STANDARDS (NOSS). TO KNOW MORE, PLEASE VISIT OUR WEBSITE. Click here for more. |
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| INTERNATIONAL TRADE FINANCE FOR BANKERS, IMPORTERS AND EXPORTERS, ETC.
TNI HAS DEVELOPED A VERY DETAILED OPERATIONAL PROCEDURES MANUAL WITH CHECKS AND CONTROLS TOGETHER WITH A COMPLETE AND COMPREHENSIVE ACCOUNTING SYSTEM TO HELP BANKS AND ORGANISATIONS IN THEIR DAILY PROCESSING OF INTERNATIONAL TRADE TRANSACTIONS AND DOCUMENTS.
PLEASE CALL US FOR MORE DETAILS : 016-2161383 (JIMMY ONG) |
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ARTICLE(S) FROM THE INSTITUTE OF LEADERSHIP & MANAGEMENT,
“THE LOOK OF LEADERSHIP”: Leadership come in many guises, but the one thing they all have in common is presence. If you want to maximize yours, says Julia Campion, you need to look – and act – the part.
IN THIS VERY VISUAL WORLD, WE are influenced first and foremost by what we see. Your outer appearance needs to reflect what’s on the inside – your values, your personality and, crucially, your leadership expertise. Otherwise, you send mixed messages. The ability to manage your image is a critical skill and one that you can easily learn, ensuring that your appearance consistently projects your capability as a leader.
Just look at effective leaders – they all have ‘presence’ or that indefinable X factor. They exude quiet authority or obvious power, according to their personality style. It’s not only appearance, but posture , demeanour and the way we interact with people that all contribute to our personal presence. Impressive leaders are often described as ‘taking up space’. They stand, move and dress confidently and assertively. They are well aware of the subliminal messages of non-verbal communication, such as image and body language, and will use these tricks effectively.
Leaders also make the rules rather than follow them and have the confidence to dress to reflect their personality and business. Think of Sir John Harvey-Jones with his natty suits and flamboyant socks, Richard Branson’s early years in his approachable knitwear or Anita Roddick’s style which echoes her individuality and ethical interests. Each of these leaders has a very distinctive personal image. You need to develop your personal style to suit your style of leadership.
Whatever look you choose, you must be true to your personality and remain individual to ensure you’re memorable.
Feel the Quality
Whether you believe money is the measure of success or not, when it comes to appearance, quality counts. That doesn’t mean you have to buy the most expensive items you can find – it’s about seeking out clothes and accessories where the quality of the material and craftsmanship is evident. A perfect fitting lightweight wool suit, an immaculate silk tie or a beautifully stitched handbag in softest leather – they all ooze quality. Too often in corporate life, an individual’s impact is marred by the inclusion of an item that jars. A smart tailored suit and crisp shirt can be undermined by a cheap plasitic watch. It gives out a message of poor judgement, poor quality and a sloppy approach to work. The subliminal message you want people to pick up from your appearance is ‘here is someone who knows what they are doing, where they are going, with sound judgement and an eye for quality and detail.’
Whatever level they work at, an effective leader is a role model. They are setting the standards to all those below them on the career ladder – and should take that responsibility seriously. Giving clear messages to your employees about how you expect them to dress at work will make them feel far more comfortable than a confusing ‘anything goes’ atmosphere. Make it clear to your staff or team just what you expect of them and avoid vague terms that can be misinterpreted. The current trend towards a ‘modern professional’ dress code, where an employee is expected to make judgements about the look required by each day’s activities, is a good test of their business acumen. Judging when to opt for ‘formal business’, knowing when ‘relaxed business’ will do or when ‘business casual’ is the order of the day takes perception – and that’s a valuable skill to have on your team.
You will want your staff and clients to have absolute faith in you and your ability to make good decisions, and to earn their respect. Your clothes have a part to play here – always err on the side of formality or, if the culture in which you work demands a business casual approach, keep it smart and co-ordinated.
Consider the Culture
Of course, your clothes need to match the culture and values of your organisation. For example, in a young innovative company, you’ll need to be more casual and keep a closer eye on fashion trends. Knowing how to wear colour will help you look more authoritative when you need to. This is especially true when selecting business casual items as they are often more colourful and require good coordination. There will also be occasions when you need to project more approachability and subtle changes in the way you wear colours can help achieve this.
Finally, you must be true to yourself and dress to reflect your personality. That way you will always look comfortable and confident in your clothes. Your demeanour should indicate to anyone that you’re the boss and in control. If you don’t feel right in what you’re wearing, that will come across to others and your personal credibility will suffer. Don’t let your clothes overpower you either – make a statement but keep it understated. You should be the focus of attention, not your outfit.
Colours that aren’t flattering, styles that don’t suit or clothes that don’t fit will all get you noticed for the wrong reasons, as will poor grooming and ill-judged make-up. Too much or too little are equally inappropriate. As a female leader, it’s well worth learning how to use make-up effectively to achieve a polished professional look.
As a man, you need to adopt a grooming regime that includes regular maintenance of hair, nails, facial hair, clothes and accessories. A combination of the above tactics will strengthen your ability to influence the way others perceive you.
Remember, non-verbal signals are more powerful than words, so how you look and act reveals more about you than what you say. So, no matter what kind of leader you are, or aspire to be, it pays to understand your image. The stronger your personal presence and impact, the more you will be able to influence others in their thinking, actions and policies. Learn to manage your image effectively, and you’ll find it a whole lot easier to manage – and lead – your staff.
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CONTACT US FOR MORE DETAILS
TNI is a resourceful training provider who is capable of helping employers and individuals to identify training and development needs for their people.
- TNI has been in this business since late 1999, and has grown to be one of the leading training providers in town.
- TNI specializes in In-House training as they are able to customize the training according to the needs of the client(s). However public courses are also available on request, as many small companies (and even the larger ones) are usually unable to release all their staff for training at the same time.
- For those interested to know more about TNI you may contact us as follows:-
Contact person: Mr. Jimmy Ong
Tel. No: 03-2330 8000 (Office)
(Please leave a message if Mr. Jimmy Ong is not in the office, or you may call his mobile phone)
Mobile: 016-216 1383
Fax: 03-2330 8133
Email: info@tnimalaysia.biz or jim@tnimalaysia.biz
Website: www.tnimalaysia.biz
End of News!
Cheers
Jimmy ong |
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