Management Skills for Critical Managers
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TNI - Learning and Development
TNI NETWORKING e-NEWSLETTER
ISSUE No. 06/10 - June 2010

CONTENTS

EDITORIAL  - “WHAT IS THE ROLE OF A SUPERVISOR?”

The Editorial of TNI's e-Newsletter will be featuring a series of articles on "The Supervisor's Role in an Organisation"
We hope that our contribution will enlightened and broadened the knowledge of your supervisory role as a leader so that you may be an asset to the organisation that you are  working for. Supervisors of today must clearly know what their responsibilities and duties are to enable them to work as an effective team member to help their organisation achieve the corporate goals confidently and objectively.

We started the series on the "supervisor's role" by addressing:

  • 'The right attitudes' that one must have to be a good supervisor. (Feb. 2010 issue.)
  • 'Leadership skills for Supervisors' (March Issue)
  • 'Problem solving and Decision making'. (April issue)
  • 'Communicating Skills – Part 1-Communicating Effectively'. (May issue)

Now, in this issue, we shall deal with "Communication Skills–Part 2 i.e. Writing Skills and Giving Instructions Effectively"



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Writing Skills (i.e. Communicating in Writing)
Here are 10 tips on how you can become a good communicator in written form.

  • Take time to organise - Prepare and think what you are going to write. Draft it out first and read it aloud to ensure you understand what you are trying to say to the reader.
  • Respond to customers' letters within 48 hours - The normal trend is 48 hours, but if you can push yourself to limit it to 24 hours is even better. If you know you cannot keep to the time limit, give your customers a holding reply so that they know the situation.
  • Refer directly to the inquiry or situation brought to your attention - Read the customers' letters carefully and understand it well before formulating a reply. Get to the point and offer an explanation if their queries cannot be answered immediately. Never bit round the bush. 
  • Indicate/summarize actions that have been or will be taken - Read through the whole letter once and even twice to ensure that you have got the picture. Then make a summary of what needs to be done according to your priority.
  • Steer clear of technical language - Technical language must be avoided unless it is necessary to make the customer understand what you are trying to tell him/her.
  • Use 'I' statements to convey ownership and add a personal touch - This is only necessary if the task undertaken is done you and you alone in your personal capcity.. Otherwise, use 'we' as you represent your team or organisation.
  • Thank the customer for writing - Always do this, as the customer has taken the effort and time to write to you and it is only courteous and good business practice to thank the customer; and this usually happens at the beginning of your reply.
  • Encourage further contact - Always try to end your letter by allowing the customer to think that the business relationship established is continuing and ensure that you are always available to offer assistance.
  • Type and proof read all letters - Letters written with many mistakes will reflect badly on you and your organisation. So ensure that they are grammatically correct and all words are correctly spelt. More importantly is that you are able to understand what you have written.
  • Maintain a centralised branch file - Ensure that your department or organisation has a filing system so that copies of your correspondence is properly tagged and file for ease of reference and retrival.

Giving Instructions Effectively

The Supervisor - Supervisors are very busy people and has many things to do. There is only time for the most important, highest priority activities and that it requires high level communication abilities. In other words, supervisors must be an effective instructor and communicator.

The Four Steps of Instruction
Step 1 - Define how the job should be done. The first step in mistrusting is to define how the job should be done. This process involves developing a position analysis. A supervisor must know how the job should be done before the 'best way' can be instructed. The following activities are required to develop a position analysis:

  • Develop a list of tasks
  • Define the task
  • Determine the required quality level for each task
  • Design a job description

Step 2 - Plan the instruction. The second step in instructing is planning. Some individuals omit or de-emphazize this step. Failure to plan for instructing is a sure way to have your instructing effort fail.

Step 3 - Present the instruction. The third step in instructing process becomes important once work procedures have been defined and after the instruction is planned. The instruction must be presented to the subordinates too.

Step 4 - Evaluate the instruction. Why evaluate? All supervisors need to know if their instruction has been successfully. If it has, the subject matter, approach and method may be used for additional instruction efforts. If it has not, current subordinates may need additional instruction and future instructions may need to include different subject matter and/or utilise different methods or techniques.

INTERESTING ARTICLES THAT MAY HELP YOU IN YOUR DAILY WORK
"WINNING YOUR CLIENTS OVER "

Do not expect choice clients to give you their business until you have earned the right to do business with them

One successful young man I interviewed at a financial planners meeting told me - "I used to be in another industry. I went into financial planning when I was 33, joining my father’s small firm. He had been in the business for years, but I had to go out and getmy own customers."
He drew up a list of 20 movers-and-shakers in his community - affluent people with large spheres of influence, who were eagerly pursued by everyone in the investment community. This young man had very little experience. He had not yet 'earned their business'. He called on each of these people and said, "I am new to this business. I know you know about my father, but you don't know me. I am not trying to sell you anything. I know I haven't earned the right yet. However, could I please have a 10-minute interview? Would you, as a leader in the community, tell me what I should do to earn the right to do business with people like you?" 
Do you see what he did? He made it safe. He told them up front that he was not going to try to sell them anything. He only wanted 10 minutes. You have to be very lucky to get 10 minutes of an important person's time. But he presented it in such an appealing way that no one turned him down.
And he kept his side of the bargain. After 10 minutes, he left, unless they invited him to stay longer. At the end of his first year, three of those people actually gave him a small portion of their portfolio to manage to see how he would do. At the end of three years, seven out of the original 20 people had placed a portion of their investments with his firm. He had earned the right.
I used to say that there are two kinds of people to market to - those who know and love you, and those who have never heard of you. You can advertise traditionally and on the internet, network and join organisations, send out direct mail and do a combination of activities to get new business. But please do not think these methods substitute for keeping in touch with the people who now know you and love you. These are people you have met at a meeting, and who have done some business with you in the past. Keep in touch with these valuable resources.
A top sales manager told me there are actually three kinds of people that he calls on. "First, there are the people I've already made a sale to. I keep calling on these customers, making sure they are satisfied with the product and the service." That is maintaining a sale. "Then there are the people who are in the sales cycle, which can be a long-term process". "Finally, there are the people I want to do business with. I have not earned the right yet to do business with these people, but I am maintaining a relationship, letting them know of my progress and success. So when I have finally earned the right to the sale, they are all mine."

By Patricia Fripp

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DO YOUR HOMEWORK

If you want to do well in sales, the following steps will be helpful:

  1. What are you doing this week to earn the right to people’s business? Write it down.
  2. What more could or should you do? Devise a strategy and timetable.
  3. Who have you targeted in your community? Who else should you cultivate?  Make a list.

Working within such a framework consistently should pay off in higher once you have earned the right to do business with the people or companies you have targeted.

 

TO: H.R. PERSONNEL IN THE HOSPITALITY INDUSTRY

PLEASE CHECK OUR WEBSITE FOR TRAINING MANUALS THAT YOU CAN PURCHASE FROM TNI TO BE USED IN THE DEVELOPMENT OF YOUR PEOPLE IN THE HOTEL INDUSTRY.
THEY WERE WRITTEN IN ACCORDANCE WITH THE NATIONAL OCCUPATIONAL SKILLS STANDARDS (NOSS) or (MLVK - Majlis Latihan Vokasional Kebangsaan)
TO KNOW MORE, PLEASE VISIT OUR WEBSITE. Click here for more.

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INTERNATIONAL TRADE FINANCE FOR BANKERS, IMPORTERS AND EXPORTERS, ETC.

TNI HAS DEVELOPED A VERY DETAILED OPERATIONAL PROCEDURES MANUAL WITH CHECKS AND CONTROLS  TOGETHER WITH A COMPLETE AND COMPREHENSIVE   ACCOUNTING SYSTEM TO HELP BANKS AND ORGANISATIONS IN THEIR DAILY PROCESSING OF INTERNATIONAL TRADE TRANSACTIONS AND DOCUMENTS.

PLEASE CALL US FOR MORE DETAILS : 016-2161383 (JIMMY ONG)


PUBLIC TRAINING COURSE

Title: Managing People Effectively (Details)
Dates: 02nd & 03rd July 2010
Course fee: RM980.00 per person

Title: Decision Making Skills & Creative Problem Solving (Details)
Dates: 01st & 02nd July 2010
Course fee: RM980.00 per person

Title: Secretarial Development Program (Details)
Dates: 22nd & 23rd July 2010
Course fee: RM980.00 per person

Title: 7 QC Tools for Problem Solving(Details)
Dates: 19th & 20th July 2010
Course fee: RM980.00 per person

Title: Secrets to Unlock Your Real Potential at Work (Details)
Dates: 7th & 8th July 2010
Course fee: RM1,600.00 per person

Title: Getting Referrals: Maximising Your Sales Opportunities (Details)
Dates: 12th July 2010
Course fee: RM480.00 per person

Title: Effective Dealer Management (Details)
Dates: 8th & 9th July 2010
Course fee: RM980.00 per person

(Visit our website for course outline and other details. www.tnimalaysia.biz)

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GREAT QUOTES FROM GREAT PEOPLE

"Weakness of attitude becomes weakness of character "

Albert Einstein (1879 - 1955)

ARTICLE(S) FROM THE INSTITUTE OF LEADERSHIP & MANAGEMENT,

The New You - Down Shift
WORK TO LIVE
Ever dreamt of jacking in your hectic career in favour of something altogether more enjoyable? Well, you're not alone. Each year in the UK, millions of successful professionals downshift to less lucrative but ultimately more rewarding vocations.
Sue Weekes explains why.

MICHAEL WOLFF doesn't much care for the term downshifting. 'It's what's those in London who can't get their head round the concept call it,' says the former CEO, who decamped to Nairn in Scotland 15 years ago when he was in his mid-forties. 'I think upshifting better describes it.'
When you consider the things that, in theory, go 'up' when you downshift - quality of life, career autonomy and time for family, friends and fun - you have to admit he's got a point. 'Downshifting is about putting joy first - and the only thing actually likely to go down is your income,' says Andrew Ferguson, a pioneer of what he terms 'lifeshifting', who in 1983 launched Breakthrough Lifeshift, a company which helps individuals find new ways to live and work.
Misnomer or not, downshifting is certainly on the rise. Research carried out by insurance company Prudential found that between 2002 and 2003 a massive 2.6 million people opted out of successful careers, happily sacrificing some salary in return for a less stressful lifestyle. In total, there are now over 12 million downshifters living across Europe – a figure predicted to rise to 16 million by 2007. In UK in particular, downshifting taps directly into a mood of the moment. Ailing psychological contracts, the end of the job for life and the rise of flexible working have combined with events such as 9/11 and 7th July to cause people to question their priorities and values. Time is increasingly seen as a desirable commodity in itself, and downshifting represents a way to reclaim control over it.
According to a survey by the University of Cambridge and the British Market Research Bureau, the three main ways people downshift are by reducing working hours, stopping work completely or changing careers. Women are apparently more likely to downshift than men and the most common decade to take the plunge is your thirties. Other than that, downshifters spread relatively evenly across both age and social groupings.
The traditional image of a downshifter is of someone who quits their job and ups sticks to the country to run a smallholding or open a B & B. Role models for this idyllic existence abound from Tom and Barbara of The Good Life – except they famously downshifted and remain in Surbiton – to Hugh Fearnley-Whittingstall. But as enchanting and cosy as River Cottage may seem, lots of would-be downshifters will not want to escape totally from whatever it is they do. They could simply want to reshape or re-structure how they do it or cherry-pick the parts of their job they like and discard the rest.
Downshifting can come in all shapes and sizes and doesn't have to mean dropping out and finding a new career. It doesn't even have to mean moving home. 'Many people downshift their lives successfully without feeling the need or inclination to move house,' says Judy Jones and Polly Ghazi - two ex-observer journalists who downshifted - in their book, Downshifting, a guide to simpler and happier living. 'The good life is already within their grasp - they just need more time and energy to tap into what’s already around them. We suspect they make up the silent majority of downshifters.'
And with work no longer seen as somewhere you go but rather something you do, there's every chance that more and more of us can downshift on precisely the terms we want. 'Eighty percent of us are information workers now' says Brian Higton, chairman of the Telework Association, who downshifted ten years ago and runs his own IT and communications business in Ayrshire. 'Work is no longer location-dependant - 'we don't have to be chained to our desks any more.
As more and more are discovering, it is possible to downshift but still use your talents to exert a major influence on the world of business. But whether you're seeking to escape to a rural idyll or simply to convert your spare bedroom into an office, there are several practical and social issues to be aware of when downshifting – starting income.

Cashflow Caution
            'Many people make the mistake of believing they are still earning what they used to,' says Andrew Ferguson, who often begins by asking prospective downshifters what they feel they can live on. 'Most people haven't a clue how much they spend. It's terribly practical, but do your sums.'
Judy Jones recommends doing a financial dry run while you are still employed. 'Set an amount and see if you can live on it for six months,' she says, adding: 'And bank what you save each month so you can put it towards downshifting.'
As an insurance against the insecurity of self-employment, Andrew recommends developing a number of strands to your business. 'If you are a portfolio worker with, say, three separate income strands, they are unlikely to all go at once. Maybe look at an old skill you can earn money from,' he says.
Ironically, work-life balance - the very thing that many people downshift to improve - is one of the hardest things to get right. The combination of less money for holidays, no real demarcation lines between work and home and the passion many downshifters have for their new found vocation can mean that they find it difficult to switch off from work for any length of time. Trainer and coach Carmel Briggs admits she was perhaps a bit too enthusiastic about her work and ended up with a hyperactive thyroid two years ago. She says she's since learned to slow down (refer to case study below).
Teleworker Brian Higton admits he's succumbed to the silly hours syndrome but says, on the flip side, you balance it by exploiting the liberating aspects of homeworking: 'I can break away any time and have a coffee with my wife, a meal with my children or water the tomatoes in the greenhouse.'
Irregular hours do come with the territory says Judy Jones and, if you enjoy what you do, there’s nothing wrong with working late into the night, as long as it doesn't become an obsession. The key, she believes, is building in devices that take you away from work. 'Give yourself a treat each day - go for a walk or meet a friend for lunch,' she says, 'and don’t make the mistake of saving all your treats until the weekend.'
Another way to maintain a balance is to spend some time on a non-work activity. 'Some not-for-profit or gift work could form a strand,' suggests Andrew. Downshifting frequently goes hand-in-hand with a more holistic view of the world and desire to live more ethically. Judy and Polly concur with Andrew's view of what they term a 'portfolio lifestyle' where you factor in time for voluntary work: 'It may solve a long-held need to contribute in a certain area, such as animal welfare, or may open up entirely new horizons for you.'
Even if you continue in a similar line of work or maintain some links with your old life, you'd be missing an opportunity if you didn’t use the downshifting experience to re-invent yourself in some way. Quite how far you want to go along the transformation route is up to you. For downshifting to work, you need to be comfortable in all aspects of the shift even if the outside world has trouble relating to what you do. 'You will start behaving differently – that's the whole point of it,' says Judy. 'And friends have got to accept it. When you downshift, you find out who your friends are.'

Don't Go It Alone   
            There is a danger of isolation, comments Andrew, which is why networking organisations such as his own Breakthroughnetwork.net website and Ecademy online forum are so important. 'You do need relief from isolation,' he says. 'When you have a job you have a laid-on social life - you know what you're going to be doing on a Friday night. A job defines a large part of our lives.'
Friends and colleagues may struggle to come to terms with the newly downshifted you, but before long you can bet some of them will be coming to you for advice on how to follow suit. Because downshifting is definitely on the up. Management guru Peter Drucker has long predicted the demise of big companies in their current form and industrialist Sir John Harvey-Jones has highlighted businesses’ growing reliance on networks of specialists. Few would argue that the future of business lies in collaborative working, and technology means that downshifters, far from being precluded, can play as big a part as anyone - from the comfort of their home.

Downshift Case Study No.1.  - Carmel Briggs
            It's not unusual to find former BT manager Carmel Briggs singing, drumming and chanting with a half full of people. Fourteen years after leaving BT, where she says she increasingly felt like a 'square peg in a round hole', Carmel runs a training and coaching business which includes healing with sound workshops that can help improve self-esteem and assertiveness.
'My hobby became my business,' says the 55-year-old, who left BT just a few months before her 41st birthday. 'I'd always been aware of how music is good for you and now I use it in training and development. I run regular voice and rhythm sessions in my local community centre and recently did a demonstration of team-building with drums for 120 members of the Suffolk Chamber of Commerce.'
Carmel who originally trained as an electronic engineer, worked in a variety of sales, marketing, recruitment and quality control positions and spent ten years at BT. 'I was getting really stressed so when I found out there were going to be redundancies I put myself forward.'
She had always loved learning so enrolled on a teaching course which she followed up by training as a counsellor. The mother of two and her husband who later also left BT to follow his passion for music and build a recording studio on to the house – were already living in a rural area in Suffolk when she began working from home. Her children were nine and seven at the time. 'We were lucky that we had a relatively small mortgage,' she says. 'Income wise I’ve taken a huge drop and have never matched what I was earning when I left BT but I'm much happier and work is now fun.'
She admits though that achieving work-life balance is a challenge, especially when you love what you do. 'I was diagnosed with a hyperactive thyroid two years ago so since then I've tried to slow down. A friend of mine reckons it takes you ten years to slow down properly,' she says, adding, 'I try to meditate every day and recommend it - even if you only do a few minutes each day it helps you stay calm and focused.

Downshift Case Study No. 2 - Michael Wolff
            On the face of it, Michael Wolff is the archetypal downshifter: at 46 and CEO of one of DHL's most successful subsidiaries, he decided to cash in, up sticks and move to Nairn in the north of Scotland to spend more time with his family - his children were eight and twelve at the time. But rather than busying himself on a croft, the 61-year-old has spent the last 15 years devising an organisational model that could prove to be an underpinning structure for business in the future. His company Ki Net has built a virtual outsourcing technology and management infrastructure, currently being piloted by a major 3G mobile phone company and which involves using home workers.
'We're moving towards a distributed model of business, which is based on loosely coupled networks of freelance workers,' he explains. Michael's decision to downshift came after an internal transformation which, he says, began 20 years ago when his wife introduced him to yoga. 'By the beginning of the 90s I found that I was really a different person altogether to the macho boss I thought I was. I also took up the Japanese martial art, aikido, another transformational activity, and realised that a huge amount of energy was being spent on playing the role of the CEO instead of being myself.'
Michael began to feel increasingly at odds with his career. 'The corporate world is defined by one value system and I was beginning to transition into a completely different one', he says. 'This was a huge 'aha' moment for me.'
The Wolffs chose Nairn because, with good schools and local amenities, it provided the perfect location for their new life. 'You discover that your capital is your relationship,' says Michael, 'and this begins at home with your wife and children.'

Downshift Case Study No.3 - John Fielder
John Fielder can claim to be one of the original downshifters, after opting out of the rat race more than 20 years ago. 'Senior management would have taken me further away from what I liked doing. It would have been a case of less control and more political games to play. I was commuting long distances and thought. 'Is it really worth it?'
In the end, redundancy provided a trigger to get out of the advertising agency where he was working. Instead of seeking another job, he set up an office in his four-bedroomed house in Ascot and never looked back, baulking the downshifting trend of earning less by promptly doubling his salary.
Before working at the agency, John, now 60, had held management positions in the training and recruitment sectors and built on his experience with a raft of further courses. Today his portfolio of offerings range from a video talk business to training, coaching and counselling services - he is one of the people behind career guidance and management company the Career Consultancy. Fielder is steep in coaching, being a master practitioner in neuro-linguistic programming (NLP), master time line therapist and Myers Briggs Type Indicator (MBTI) personality profiler.
But it isn't all about work, and the high degree of control he has over his time means he’s been able to combine his business with a spiritual side. 'I put as much effort into this as I do my coaching. It started in my 20's and I have studied most religions. I was with some friends over the week-end with the Indian spiritual leader Amma'
John also manages to dabble with property. '‘I own three houses and earn rent from one of these but I wouldn't say I was a property developer.' He says. 'But I am looking for a large residual income as I lost a large portion of my Equitable Life pension! You have to remember that nothing is ever certain and there is absolutely no way you can spend what you hope to earn next month.'

           
As a member of Andrew Ferguson's Breakthroughnetwork.net, John stresses the importance of plugging into some sort of network but the veteran downshifter’s overriding piece of advice to others is simple: 'Have a passion for what you do.' He says. 'What I do now is all about passion.'

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VIEW POINTS EXTRACTED FROM LOCAL NEWS

"PUTTING THE SPOTLIGHT ON PROFESSIONALISM"

       If 2009 was the year of uncertainty, perhaps 2010 should be the year of reform. It is clear that for both economic and environmental reasons, we cannot return to business as usual. The commercial world has a huge task ahead. It's leaders must restore trust in the financial systems and develop practices, which build sustainability into the core of strategy.
For these goals to be achieved, the business world must remodel itself to meet the new challenges ahead. In order to embed this process, it is imperative we put professionalism at the top of the agenda. Companies must ensure that they recruit and develop people who are not only talented but are guided by principles rather than expediency.
I would suggest that one of the best ways of doing that is to ensure professionalism is embedded into each employee's professional development. Traditionally, an MBA has been seen as the best guarantee of a strong and broad understanding of the core elements of business. However, MBAs have come in for a rough ride recently - primarily because they do not have a strong ethical backbone.
One of the obvious differences between an MBA and a professional qualification is accountability. Once an MBA has been awarded, graduates are able to attach those hallowed letters to their name for life. Conversely, a professional qualification, like the Chartered Institute Of Management Accountants (CIMA), compels its members to not only study the fundamentals of business ethics but to apply them throughout their careers. Membership demands adherence to an ethical code of conduct. Those who breach this code can be disciplined and ultimately, have their letters removed.
Moreover, a professional qualification takes the lottery element out of recruitment. I cannot speak for all professional qualifications but this is certainly true for CIMA. CIMA offers a unique qualification in management accounting, which stands out on its own merits. The qualification is also regulated internationally. This provides a global assurance of quality to both members and employers.
By the same token, MBAs do not guarantee continuity of knowledge. When an MBA has been awarded, the knowledge gained is focused on a specific period of time. As we all know the business world is a rapid changing place and knowledge needs to be updated regularly. CIMA requires its members to take part in a programme of continuing professional development. This ensures they stay at the cutting edge of technical, legal and ground breaking developments throughout their careers.
There are signs that this demand for professionalism is already being acknowledged across the business spectrum. CIMA recently carried out over 4,500 consultations with finance and senior management professionals worldwide to unearth the state of the finance function and it's likely trajectory. One key area related to corporate preferences when recruiting finance professionals
Personal characteristics came top of the list. However post graduate business qualification such as MBA were the least preferred. To add to this, professional finance qualifications came top as the most preferred qualification. We can conclude from this that businesses would prefer to recruit talent with a professional qualification and then develop them as managers rather than recruit general managers and train them in a specialism.
However, I would contend that this preference should not be confined to the finance function. A strong understanding of finance is central to the brave new world of business. Risk management must be an integral part of the future strategy and finance professionals are the best equipped to quantify the challenges ahead. CIMA provides much greater depth of knowledge – particularly around the essential business elements of financial reporting and performance management. In short, if business is to take on the challenges ahead, accounting and accountability must go hand in hand.

(By Robert Jelly, CIMA executive director for education.)

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Online Training

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CONTACT US FOR MORE DETAILS

TNI is a resourceful training provider who is capable of helping employers and individuals to identify training and development needs for their people.

  • TNI has been in this business since late 1999, and has grown to be one of the leading training providers in town.
  • TNI specializes in In-House training as they are able to customize the training according to the needs of the client(s). However public courses are also available on request, as many small companies (and even the larger ones) are usually unable to release all their staff for training at the same time.
  • For those interested to know more about TNI you may contact us as follows:-

Contact person: Mr. Jimmy Ong
Tel. No: 03-2330 8000 (Office)
 (Please leave a message if Mr. Jimmy Ong is not in the office, or you may call his mobile phone)
Mobile: 016-216 1383
Fax: 03-2330 8133
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Website: www.tnimalaysia.biz     
     

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Dear, Sir/Mdm,
It is our pleasure to invite you to the Transformational Leadership - Creating Leaders Able to Operate at the Cutting Edge Seminar  by Roger Konopasek.
Join Roger for this uniquely insightful seminar, connect with the latest insights and trends that will prepare you to plan cutting edge strategies, get hands on answers on how to re-position your organization to become a game changer in your market.
Roger is a cutting edge leadership thinker and  transformational catalyst who have achieved measurable transformational shift in the leadership teams of major MNC's (like HP, Philips, Citibank,  Ceva Logistics ..), especially in maturing management teams in a highly disruptive market situation in staying ahead of their competitors. More info on Roger , please visit : www.rogerkonopasek.com

Details of the exclusive seminar are as follows :

Dates & Venues  : 6 July 2010 ( Tuesday )  - Sunway Pyramid Convention Centre
  12 July 2010 (Monday)  - G Hotel, Penang
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Investment : RM1,500.00 per pax
Cheques to be made payable to "Training Network Inc. Sdn. Bhd."

To register please call or email (jim@tnimalaysia.biz) Jimmy Ong at 016-2161383 for the application form.

See below for the write-up.

End of News!
Cheers

Jimmy ong

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