MODULE 1: OBJECTIVES
T1. Smart objectives
*Goals and objectives
*Getting the job done
*Case study
*Setting goals and objectives
*SMART objectives
*Feedback to activities
T2. Prioritising, Negotiating and agreeing objectives
*Prioritising objectives
*Case study
*Priority action charts
*Negotiating & agreeing objectives
*Case study
*Matching the task to the person
*Summary
*Feedback to activities
T3.Objective achieved?
*Measuring objectives
*Quantitative & Qualitative evaluation
*Reviewing outcomes
*Summary
*Section summary
*Home assignment
|
MODULE 2: PROBLEM SOLVING SKILLS
T1. Solving Problems - a management skill
*What does problem solving involved?
*5 stages for problem solving
*Extent of authority
*Shared decisions
*Assessing your problem solving skills
*Summary
Feedback to activities
T2. Problem Solving in Practice
*Recognising that a problem exists
*Different types of problem
*When should decisions be made
*The 5 stage approach to problem solving
*Summary
*Feedback to activities
T3. Creative Tools for Problem Solving
*Brainstorming
*Spidergrams
*Evaluating options
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 3: BRIEFING SKILLS
T1. Planning & Preparing Briefings
*What makes a successful briefing
*What do you want to say?
*Who are you talking to?
*Preparing for your briefing
*Summary
*Feedback to activities
T2. Delivering your Message
*Engage your audience
*Techniques
*Handling questions
*Summary
*Feedback to activities
T3. Gathering and Giving Feedback on your Briefing
*Gathering feedback
*Using feedback
*Feedback for management
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 4: PRODUCING PROJECT REPORTS
T1. Getting Started
*Where to begin
*Why are you writing the project reports
*Terms of reference
*Case study
*who are you writing for?
*Summary
*Feedback to activities
T2. Planning your Report
*Collecting information
*Planning your report
*Organising your material
*Case study
*Summary
*Feedback to activities
T3. Writing and Presenting your Report
*Start writing
*Editing
*Presentation
*Illustration
*Check and double check
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 5 : INFLUENCING & NEGOTIATING
T1. Influencing People
*Using your influence
*Case study
*Where does influence come from
*Influencing strategies
*Summary
*Feedback to activities
T2. Negotiating
*What is negotiation?
*The principles of negotiation
*The negotiation process
*Around the table
*Summary
*Feedback to activities
T3. Minimising Conflict
*Sources of conflict
*Re-actions to conflict
*Recognising the signs of conflict
*Minimising conflict
*Summary
*Feedback to activities
*Section summary
*Home assignment
*Summary of Module 2
|