MODULE 1: BUILDING THE TEAM
T1. Groups and Teams
*The difference between groups and teams
*Types of teams
*The characteristics of teams
*Benefits of working in teams
*Summary
*Feedback to activities
T2. Team Development
*The stages of team development
*Using the stages to manage a team
*Recognising where your teams are now
*Summary
*Feedback to activities
T3. Team Roles
*Team roles
*What's your teamworking style?
*Working together
*Summary
*Section summary
*Home assignment
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MODULE 2: DELEGATION
T1. Power, Authority, Responsibility & Accountability
*Power
*Authority
*Responsibility
*Accountability
*Analysing your own role
*Summary
Feedback to activities
T2. Delegation and its Benefits
*What is delegation?
*The benefits of delegation
*Empowerment
*What can be delegated?
*Summary
*Feedback to activities
T3. Delegation in Practice
*A systematic approach
*Fears about delegation
*Giving constructive feedback
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 3: PLANNING DEVELOPMENT
T1. Identifying Development Needs
*Why do we need development?
*Team members and development
*Summary
*Feedback to activities
T2. Planning to Satisfy Development Needs
*Approaches to development
*Learning styles
*Agreeing development plans
*Summary
*Feedback to activities
T3. Applying Learning in the Workplace
*Supporting and coaching
*Giving support during the learning process
*Resource implications of development
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 4: TRAINING
T1. Training Techniques
*The training cycle
*Planning training
*Matching the training to the learner
*Key factors when planning
*Summary
*Feedback to activities
T2. Applying Appropriate
*Selecting appropriate training techniques
*Case study no.1
*Case study no.2
*Applying the chosen approach
*Summary
*Feedback to activities
T3. Feedback, Monitoring and Evaluation
*Collecting feedback
*Evaluating training
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 5 : ASSESSING PERFORMANCE
T1. Why Assessments are Important
*Why assessments are important
*Improving attitudes towards appraisals
*Summary
T2. Planning and Preparing Assessments
*Measuring competence
*Assessing competence by observation
*Assessing competence by questioning
*Self appraisal
*Summary
*Feedback to activities
T3. Giving Feedback and Keeping Records
*The importance of feedback
*Continuous feedback
*Feedback after formal assessment
*Case study
*Keeping records
*Preparing action plan Sharing information about assessment
*Summary
*Feedback to activities
*Section summary
*Home assignment
*Summary of Module 3
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