MODULE 1: COMMUNICATION PROCESS
T1. The Communication Cycle
*What is communication?
*The communication cycle
*Why communication is important
*Communication channels
T2. Barriers to Communication
*Why don't they understand?
*Style of speech
*The content of our communication
*Mind your language
*Jargon
*Using the ABC
*Summary
*Feedback to activities
T3. Effective Communication at Work
*Developing downward communication skills
*Developing upward communication skills
*Planned communication
*Summary
*Section summary
*Home assignment
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MODULE 2: COMMUNICATION MEDIA
T1. Methods of Communication
*Do you need to talk?
*Which communication medium you use
*Using the telephone
*Post and paper work
*Email
*Summary
*Feedback to activities
T2. Non-Verbal Behaviour
*Non-verbal signals in face-to-face conversations
*Non-verbal signals on the telephone
*Written communication
*Summary
*Feedback to activities
T3. Has Your Messages been Received and Understood?
*Message received?
*Verbal feedback
*Feedback from
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 3: NON-VERBAL COMMUNICATION
T1. What is Non-Verbal Communiation
*Words are not enough
*Why the signals are important
*Controlling the signals
*Summary
*Feedback to activities
T2. Non-Verbal Communication In the Workplace
*Types of non-verbal signals
*Beware of generalisations
*Cultural influences
*Appearance and dress
*Summary
*Feedback to activities
T3. What Are You Saying?
*What do your gestures mean?
*What does your physical position mean?
*Using your voice
*Making eye contact
*Summary
*Feedback to activities
*Section summary
*Home assignment
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MODULE 4: GIVING AND RECEIVING FEEDBACK
T1. What is Feedback?
*Why giving feedback is important
*Checking that your message is clear
*Positive and negative feedback
*Constructive and destructive feedback
*Informal an formal feedback
*Your feedback style
*Summary
*Feedback to activities
T2. Using Feedback To Motivate your Team
*Positive feedback
*When, where and how to give positive feedback
*When, where and how to give negative feedback
*Take account of individual differences
*Giving feedback during an appraisal interview
*Summary
*Feedback to activities
T3. Getting Feedback from your Colleagues
*Different types of feedback
*Formal feedback on your performance
*Profiting from feedback
*How well are you communicating
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 5 : MEETINGS
T1. Why Do We Have meetings?
*Different types of meeting
*Case study
*where do you meet
*Cost of meetings
*When meetings are unnecessary
*Summary
*Feedback to activities
T2. Planning and Preparing for Meetings
*Planning the meeting
*Preparing for meetings
*Taking the chair
*The agenda
*Summary
T3. Particiapting in Meetings
*Chairing a meeting
*Taking the minutes
*Contributing to meetings
*Following up a meeting
*Summary
*Feedback to activities
*Section summary
*Home assignment
*Summary of Module 5
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