MODULE 1: CONTINUOUS IMPROVEMENT
T1. Change and Continuous Improvement
*Force fields
*Why change?
*Case study no.1
*Case study no.2
*Summary
*Feedback to activities
T2. Techniques for Continuous Improvement
*Getting employees involved
*Planning change
*Case study
*Creating continuous improvement
*Summary
*Feedback to activities
T3. Getting People Involved
*Continuous improvement and quality
*Internal and external customers
*Customers, quality and continuous improvement
*Summary
*Feedback to activities
T4. Evaluating the Improvements
*Quality control
*Case study no.1
*Case study no.2
*Case study no.3
*Benchmarking
*Case study no.4
*Summary
*Section summary
*Home assignment
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MODULE 2: PLANNING CHANGE
T1. Identifying Reasons for changing
*Forced change
*Forecasting change
*PESTLE
*SWOT
*Summary
T2. Preparing for Change
*The change process
*Planning change
*Summary
T3. Change and Resources
*What resources might you need?
*Timing
*People
*Equipment and materials
*Summary
*Feedback to activities
T4. Change and Communication
*Why is communication important
*Listening and watching
*Deciding what to communicate
*Choosing a communication style
*Getting commitment
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 3: PROMOTING CHANGE
T1. Communicating Plans for Change
*You role as a manager
*The benefits of change
*Change equals innovation
*Getting the message across
*Summary
*Feedback to activities
T2. Barriers to Change
*Resistance to change
*Why do we resist change?
*Reducing resistance to change
*Summary
*Feedback to activities
T3. Gaining commitment to Change
*A model for change
*Creative approaches to change
*Generating enthusiasm for change
*Summary
*Section summary
*Home assignment
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MODULE 4: IMPLEMENTING CHANGE
T1. Putting your Plans into Action
*Why planning is essential
*Critical path analysis (CPA)
*Resource planning
*Communication plans
*Getting started
*Summary
*Feedback to activities
T2. Monitoring the Process
*Monitoring procedures
*Reporting progress
*Timing and delegation
*Monitoring people
*Working plan
*Summary
*Feedback to activities
T3. Revising Your Plan
*Why revise your plan
*Involving your team
*Rescheduling
*The key to success
*Summary
*Section summary
*Home assignment |
MODULE 5 : MANAGING THE CONSEQUENCES OF CHANGE
T1. Why Change?
*Reactive change
*Proactive change
*Reasons for change
*Maintaining the status quo
*Summary
T2. The Ripple Effect
*What is the ripple effect?
*Change fatigue
*Why change fails?
*Summary
T3. The Implications of Change
*The direct effects of change
*Case study no.1
*The wider implications of change
*Case study no.2
*Summary
*Feedback to activities
*Section summary
*Home assignment
*Summary of Module 7
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