MODULE 1: ORGANISATIONAL CONTEXT
T1.T1.The Purpose and Nature of Organisations
*Purpose
*Nature of the organisation
*Summary
*Feedback to activities
T2.Functions and Structures
*Functions
*Structures
*Summary
*Feedback to activities
T3.Roles and Responsibilities
*Identifying the key roles
*Responsibility
*Summary
*Feedback to activities
T4.Stakehodlers and the Informal Organisation
*Stakeholders
*Informal Organisation
*Summary
*Feedback to activities
*Section summary
*Home assignment
|
MODULE 2: THE FINANCIAL ENVIRONMENT
T1.Managers and Financial Information
*What financial information does a manager need?
*What financial information is available?
*Sources of financial information
*Summary
*Feedback to activities
T2.Using Financial Documents
*Cash statements
*Balance sheet
*Profit & Loss account
*Income & Expenditure a/c
*Cash flow forecast
*Summary
*Feedback to activities
T3.Financial Indicators of Performance
*Profit to turnover ratio
*Profit to capital ratio
*Assets to liabilities ratio
*Ratios in non-profit organisations
*Using suitable ratios
*Summary
*Feedback to activities
T4.Sources of funds
*Main sources of fund for profit making organisations
*Sources of fund for non-profit organisations
*Summary
*Feedback to activities
*Section summary
*Home assignment |
MODULE 3: MANAGING DIVERSITY
T1.What is Diversity
*The diverse worldforce
*Recognising our prejudices
*Case study
*The benefits of diversity
*Summary
*Feedback to activities
T2.The Legal Framework
*Why do w need equal opportunities legislation
*Employment-related legislation
*Non-compliance
*Summary
*Feedback to activities
T3.Policies and Procedures
*Employee dissatisfaction
*Employer dissatisfaction
*Playing by the rules
*Summary
*Section summary
*Home assignment
|
MODULE 4: ETHICS IN BUSINESS
T1.An Ethical Standpoint
*What are ethics
*Alternative perceptions about right and wrong
*Ethical theories
*Summary
*Feedback to activities
T2.Ethical Organisations
*What is an ethical organisastion?
*Making ethical decisions in business
*Personal vs Organisational ethics
*Whsitle blowing
*Positive influences
*Case study
*Summary
*Feedback to activities
T3.Communicating Ethical Values
*Organisational values
*Case study no.1
*Case study no.2
*Mission statements
*Social responsibility
*Other methods for communicating ethical values
*Summary
*Feedback to activities
*Section summary
*Home assignment
|
MODULE 5 : MARKETING
T1.What is Marketing?
*Understanding the terminology
*The marketing mix
*Who's involved in marketing?
*Summary
*Feedback to activities
T2.Markets, Customers and Competition
*Marketing audits
*Market segmentation
*Marketing planning
*Summary
*Feedback to activities
T3.Quality Control by Inspection
*Perdormance objectives
*Self monitoring
*Dealing with variations
*Summary
*Feedback to activities
T3.Marketing Activities
*"AIDA"
*"USP"
*Promoting a product or service
*Summary
*Feedback to activities
*Section summary
*Home assignment
*Summary of Module 9
|