COURSE CONTENT
MANAGEMENT ACCOUNTABILITY AND
RESPONSIBILITY
• The breadth of authority
• The breadth of accountability and responsibility
• Management and social responsibility
• The ethics of managers
MANAGEMENT AND THE CHANGING
ORGANIZATION
• Organizational culture
• The learning organization
• The culture of quality
• The culture of enterprise
• Business process re-engineering
• The impact of globalization
• Current tends in organizations
MANAGEMENT AND MOTIVATION
• What is motivation?
• Models of behaviour and motivation
• Process theories of motivation
• Excellence theory and motivation
ORGANIZING AND MOTIVATION
• Delegation
• Empowerment
• Centralization/decentralization
• Gaining commitment to organizational objectives
• Rewards
MANAGEMENT CONTROL
• The basic elements of the control process
• Setting standards
• Measuring and comparing performance
• Human behaviour and control systems
• Disciplinary and grievance procedures
MANAGING AND ENHANCING PERFORMANCE
• Performance appraisal systems
• The appraisal process
• Management by objectives
• The manager as facilitator
• Coaching and mentoring
• Counseling
• Dealing with problem performers