COURSE CONTENT
LEADERSHIP & RELATIONSHIP
· What is Leadership?
· Task vs Relationship Behaviour
· Importance of Relationship Behavior
· 5 levels of leadership
BUILDING RELATIONSHIP
· Types of relationship
· Decide on the type of relationship
· Develop strategies to build the relationship
· Develop relationship
· Establishing & maintaining boundaries
WORK ON YOURSELF FIRST!
· Positive mind attitude and your well-being
· Identifying what you want out of life
· Self-Motivation: How to get what you want
UNDERSTANDING PERSONALITIES
· The Four Temperament Theory
· The Sanguines
· The Cholerics
· The Melancholies
· The Phlegmatics
· The strengths and weaknesses of each personality
· Identifying your personality profile
IMPROVING RELATIONSHIP BY UNDERSTANDING
PERSONALITIES
· Each person is a unique blend
· Handling Opposites
· Strategies to handle various personalities
· Best Practices for Managing Relationships
CONSIDERING THE HUMAN FACTOR
· Your Behaviour
· Motivation
· Achievement
· Recognition
· Responsibility
· Advancement
DEVELOPING INTERPERSONAL SKILLS
· What is interpersonal skill?
· Assertiveness: The basic honest communication
· Developing trust
· Sending your message effectively
GIVING & RECEIVING FEEDBACK
· Its importance
· Confidence Builder vs. Confidence Destroyer
· 3 Steps to give criticisms
· 3 Steps to deal with criticisms
CONFLICT RESOLUTIONS
· Peace talks
· Guidelines & rules for peace talks
MANAGING DIFFICULT BEHAVIOURS
· The hardcores
· The angry ones
· The dormant ones
· The vocal ones
· The troublemaker
· The sensitive ones
· The quiet ones