Management Skills for Critical Managers
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Problem SOlving & Decision Making
PROGRAM : Problem Solving & Decision Making
 
  1. Introduction
  2. Methodology
  3. Who Should Attend
  4. Objectives
  5. Course Content
  6. Course Trainer
  7. Course Fee
Problem SOlving & Decision Making

COURSE CONTENT

Problem Definition
  • Symptom and root cause
Discover and analyze root cause
  • 5 Whys
  • Force Field Analysis
  • Fishbone
Brainstorming
  • Rules of Brainstorming
  • Barriers to Creativity
  • Random Word Generating
  • Morphological Analysis
2 Types of Thinking
  • Lateral Thinking
  • Rational Thinking
Decision Making
  • Quality Acceptance Matrix
  • Risk Pay Off Matrix
  • Quality Acceptance Matrix
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