Problem Solving & Decision Making Skills

PROGRAM : Problem Solving & Decision Making Skills (The Ultimate Approach and Technique)

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INTRODUCTION

Problem solving and decision making skills should not be left to learning by experience or by chance. Problem solving and decision making are serious business activities. If a company forms a wrong problem statement, it may end up spending resources to put right what was not the problem in the first place. Likewise if a wrong decision is made, it may cost a company to waste its resources, lose an opportunity or to suffer financial losses. This programme is customized for participants who would like to develop skills in problem solving and decision-making.

WHO SHOULD ATTEND

Executives, Supervisors, Team leaders and people who need to develop their problem solving and decision making skills.

LEARNING OUTCOMES

At the end of this programme, participants would be able to:

Form an accurate problem statement for problems they are asked to identify
Conduct a brainstorming session
Use business solving framework
Suggest solutions to problems at the workplace
Articulate the process of decision making
Identify and deliberate on the components of decision making
Analyse the impact of the decision
Take a calculated risk if required
Do calculation to look at the value of the risk
Conceptualise and develop an action plan for problem solving and decision making

PTOGRAMME OUTLINE

Session 1: A Practical Approach To Problem Solving
Key Learning Areas:

Identifying the real problem from the signs of a problem
Forming A Problem Statement

Session 2: Problem Solving Framework
Key Learning Areas:

Why-Why Diagram: This technique helps problem solvers explore many more possible causes & relate them to the overall problem rather than focusing on a single narrow cause. The why-why diagrams leads to a more thorough analysis

Picture Stimulation : Drawing pictures seem to aid the creative process as it activates your creative right brain. This technique aims to provide ideas for brainstorming a problem from the viewing of one or more pictures. Excellent for getting to new ideas that wouldn’t be spawned by your normal idea generation processes

What Patterns Exist? Look at the available information. Do you see any patterns or relationships, causal or otherwise? Draw a diagram showing the interconnections among the facts you have uncovered

Session 3: Problem Solving – A Case Study
Key Learning Areas:

Writing down the problem you encounter at the workplace
Forming a problem statement
Brainstorming for possible solutions

Session 4: Seriously Decision – Making
Key Learning Areas:

What is decision-making?
Types of decision-making
The recursive process of decision-making

Session 5: The Components of Decision Making
Key Learning Areas:

The Decision Environment
The Effects of Quantity in Decision Making
Decision Streams
Concepts and Definitions
Approaches to Decision Making

Session 6: Decision Making Strategies
Key Learning Areas

Optimizing
Satisficing
Maximax
Maximin

Session 7: Decision Making Procedure
Key Learning Areas

Identify the decision to be made together with the goals it should achieve
Get the facts
Develop alternatives
Rate each alternative
Rate the risk of each alternative
Make the decision

Session 8: Decision and Risk Taking
Key Learning Areas

What is risk?
Risk evaluation
Calculate the expected value of each of the following risk

Session 9: Putting It All Together
Key Learning Areas:

Review on skills learnt
Q & A
Crafting An Action Plan

TRAINING METHODOLOGY

This training programme will be activity based with a ration of 70:30. It means participants will be doing active participation in 70 % of the programme. The trainer will provide coaching, guidance and debriefing for the other 30% of the time. The problems selected would be actual problems at the workplace that would be used as case studies.

TRAINER/FACILITATOR

Mr. Philip Tan
Associate Trainer

Qualifications:

Bachelor of Laws (Hons), University of Wolverhampton, UK
Diploma in International Advertising (Dip.IAA, New York)
Cert.Ed (TESOL), Pantai Valley Teachers’ College, Kuala Lumpur
Master in Business Administration (Hull)

Philip Tan is a management and soft skills guru, international public speaker, corporate trainer and motivator. Philip has both academia and industry experience from a diverse range of career paths that include holding senior positions in tertiary education, dotcom, advertising and marketing and hospitality training. In his dynamic career route, he has held portfolios of dean, vice president and chief executive officer. He was also the Senior Examiner for the Chartered Institute of Marketing, UK (CIM). Currently, Philip also supervises the post-graduates candidates of the University of East London (UEL) in their masters dissertations.
Philip has trained major organisations and companies that include Cadbury, Corus Hotel Group, IOI Berhad, SIEMENS, Jebsen and Jessen, Premium Nutrients Bhd, TEXCHEM, Regency Specialist Hospital , FeDEX, SABIC, Saudi Arabia, Oman Tel, Ministry of Oil and Gas, Tanzania, Ministry of Education, Malaysia, Malaysia Airports Berhad, Johor Port, LENO Marketing, Prudential, Cagamas, Kuala Lumpur Convention centre marketing team, Hawley and Hazel marketing team, Thumbprints S/B, Bank Negara Malaysia, etc
Among his participants, Philip is known for his practical and job ready content. He is able to combine soft skills concepts with real life requirements for those on the job.
When he is not on the public speaking or corporate training circuit, Philip consults on strategic management and corporate law.

Philip is a registered trainer with PSMB /HRDC.

COURSE FEES

In-House Course Fee :	Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form	Inhouse Request Form
Public Course fee:	To Be Advised	Public Course Registration
Date/s :	TBA (2 Days Program)
Time :	9am – 5 pm daily
Venue :	In House/Hotel/TNI Centre