Businesses in the 21st. Century finds it harder to retain buyers and easier to lose them if they do not build customer relationships. In a border-less world assisted with advanced information technologies, consumers can gain 24 hours and 7 days access to products and services making it more easier for them to buy  or even switch vendors.

Nevertheless, the art of selling remains unchanged as consumer will get to experience personalized service from professional sales person rather than a telephone calls or automated response over the Internet. For repetitive sales, sales persons must manage good relationships with their customers.

This high-end 2-day workshop provides participants with techniques to sell professionally and build customer relationship. The goal is to retain as much customers as possible that they have painstakingly  built over the years.