COURSE CONTENT
PRINCIPLES OF QCC
•The Voluntary Principle
•Team roles and ownership
•Win-win principles
FORMATION OF QCC
•Common workplace principle
•Team strength and composition
•Company specific QCC road map
TEAM WORK
•5 Stages of team life cycle
•Role of the facilitator
•Team objectives
WHAT IS A PROBLEM
•Definition of a problem
•3 basic dimensions of a problem
•Ways to negotiate a problem
BRAINSTORMING
•Definition of brainstorming
•Rules of brainstorming
•Conduct of brainstorming
ANALYSIS OF PROBLEMS
•Ishikawa’s Fish Bone Diagram
•Workflow diagrams
•Analysis of failures
•PDCA cycle
DATA COLLECTION
•What data to collect
•How to collect essential data
•Tabulation of data
•Pareto principle and analysis
•Selection of problem statement
•How to analyze data using Histograms, Scatter diagrams.
•Pareto Analysis
•Generate solutions
•Corrective and Preventive actions
PRESENTATION TO MANAGEMENT
•How to present data in meaningful forms
•QCC competition judgment criteria