PROGRAM :Secretarial Development Program
Back to Administrative & Secretarial Courses
OBJECTIVES
- To ensure participants understand the importance of developing self
- To make participants aware of what motivates them in improving performance
- To make the participants realise the importance of portraying professional and positive self-image
- To show the workings of positive and productive relationship between the participants and their bosses
- To make the participants aware of the kind of other career opportunities that are available to them with their present competency and skills
COURSE CONTENT
New millennium secretaries’ competencies
- Understanding the office functions as the support service to the whole organisation
- Your roles in an office of your excellent organisation
- Core competencies vs Functional competencies
Establishing Relationship with Your Boss & Others
- Understanding your role to fit the job and your boss
- Managing your boss -- make the relationship compatible
- Boss’s patterns of Behaviour that you should know about
- How to approach each pattern of behaviour
- Using Team-building approach at work -- you are working “with” your boss, not “for” your boss.
Managing Your Performance and Productivity
- Establishing performance indicators to suit your work
- Planning skills and time management
- Learn to optimise your resources
- Making effective follow-ups
- Familiarisation with assessment tools for development
Portraying the Professional Image
- Image building -- Knock people of their feet!
- Body Language -- Taking control of this most universal language
- Behavioural skills that support staff need to know...
- Acquiring Professional Credibility
- Addressing Individuals -- Understanding the order of precedence
Becoming Proactive
- Time Management Matrix
- Planning for effectiveness
- Key to becoming proactive
COURSE TRAINER
Ms Maria Rufina (Maria), has been committed to the arena of training and consultancy for the past nine years.
Her specialty in training is in navigating the course of her training materials right down to the implementation stage. “Strategies that work, solutions that matter, results that last” make up key words which define Maria’s dedication into her scope of work which concentrates her efforts into identifying and implementing effective solutions for organizations.
Her services in Performance Management ranges from training on Performance Appraisal & Performance Management for companies such as Goodway Rubber Industries, Murata Electronics, & Pembinaan Kekal Mewah, Sabah. Apart from training, Maria had also assisted several companies in the development of Performance Management System, Appraisals and Competencies.
WHO SHOULD ATTEND?
Secretaries and Personal Assistants
COURSE FEES
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (2 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |