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Psychological & Physical Self-Defense
PROGRAM : Psychological & Physical Self-Defense for Better Work Performance
 
  1. Introduction
  2. Methodology
  3. Who Should Attend
  4. Objectives
  5. Course Content
  6. Course Trainer
  7. Course Fee
Psychological & Physical Self-Defense

INTRODUCTION

In this economic situation, your employees are under constant threats, both psychological & physical. Why psychological self-defense? Customers are becoming more demanding and more impatient (themselves being stressed by their own financial situation). Thus, your employees need to be trained in the art of handling difficult people at work. This will help your profit margin as your staff knows how to manage difficult customers & their often unreasonable demands. Why physical self-defense? Your employees are expected to put in more hours for you in these economic times. This means that they are clocking off later & later into the night. Thus, as a conscientious employer, you can protect their safety to ensure they come to work the next day.

METHODOLOGY

This program is conducted using NLP techniques in a fun, activity-loaded format with minimal lectures.

WHO SHOULD ATTEND?

All levels of employees who encounter difficult customers and who need to work late.

OBJECTIVES

This 2-day workshop aims to equip your staff with 2 essential skills to remain productive for your company:

  1. interpersonal skills to handle difficult customers during work hours
  2. self-defense skills to handle physical danger after work hou

Niche
This workshop combines 2 of the most potent fields of human effectiveness, namely the field of NLP (Neuro Linguistic Programming, made famous by personages like Oprah Winfrey & Anthony Robbins) and the art of Ninjutsu (800-year old self-defense techniques from Japan).

NLP focuses on the simple tactics of getting rapid results when dealing with others.
Ninjutsu focuses on the immediately-applicable skills that will ensure you get home safely after every workday

COURSE CONTENT

Day 1

Recognizing unreasonable customer demands

  1. Know what you can promise the customer & what you can’t
  2. Know how to say no without offending the customer
  3. Make the customer feel valued even when they don’t always get what they wan

Being street smart after work

  1. 5 fundamental rules that ensure you go home safely every night
  2. How to avoid a potentially dangerous situation
  3. Improve your physical alertness after a tiring day at the office

Handling customers who ‘bully’

  1. Recognize ‘bullying’ signals & intimidation from your customers
  2. Be psychologically strong when being shouted at
  3. How to give to the customer without giving away the business

Facing physical danger after work

  1. How to handle someone gripping your wrist
  2. How to deflect a slap meant to stun you
  3. How to respond when someone grabs your collar

Day 2

Handling verbal abuse at work

  1. Controlling your voice to enhance your authority
  2. Build rapport with even the most hard-core customers
  3. Choosing your words to control the situation

Tackling more dangerous physical threats

  1. 3 steps to averting sexual harassment by a stranger
  2. How to deal with a knife threat by a mugger
  3. Women with long hair – what can you do to be less vulnerable

Managing customer confrontations

  1. Body language & its uses in influencing a difficult customer
  2. How to use your facial expressions to soften an angry customer
  3. Room set-up to ensure a psychologically conducive environment

Situations & Scenarios

  1. Maneuvers against robbers in a dimly-lit car-park
  2. Surrounded by 3 men in a small lift : what to do
  3. What if you are already pushed onto the ground

Core Benefits to the Company

  1. Employees who can handle difficult people won’t dread going to work. They become confident and resolves problem amicably and purposefully.
  2. Employees who can protect themselves won’t mind working late. Every day news of robberies, snatch thieves has a negative impact on employees working late.

Main Trainer:
Dr. Alvin Teoh
Associate Trainer


(Click here to view profile)

Co-Trainer

Sensei JL is the only Japan-certified instructor of Ninjutsu in Malaysia. He holds weekly classes for students and professional working adults at a prestigious golf club in PJ. He has conducted various women’s self-defense talks for numerous organizations. He had conducted small classes for the Police Field Force & has been featured in the NST.

 

COURSE FEES

In-House Course Fee : Call 6016-216 1383 (Mr. Jimmy Ong) or
Fill in Inhouse Request Form		 Inhouse Request Form
Public Course fee: To Be Advised Public Course Registration
Date/s : TBA (2 Days Program)  
Time   : 9am – 5 pm daily  
Venue : In House/Hotel/TNI Centre  

 
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