TNI - Learning and Development

Untitled Document

SITEMAP

Top Pages	Forms	About TNI
Index/Home	Inhouse Course Request Form	Mission & Vision
Courses	Public Course Registration	Company Background
Course Calendar	Trainer Registration Form	Key Professioinal
Qualification Based Programs	TNI Networking e-Newsletter Subscription Form	Principal Activities
Online Training	Online Email Enquiry Form	Service Concept
Assessment Tools		Training Administration & Project Management
Trainers		Internal & External Resources Management
Gallery		Provision of Local Off-Site Training Venues and On-Site Administration
About TNI
Newsletter		Independent Post-Course Evaluation
FAQ		Workflow
Referral Scheme
Forms
Contact
Blog
Sitemap

Course Categories
Administrative & Secretarial Courses	Leadership & Management Courses
Communication Courses	Marketing & Sales Courses
Customer Services Courses	Team Building & Motivation Courses
English Course	Personal Development & Effectiveness Courses
Human Resource & Industrial Relations Courses	Quality Management Systems Courses
International Trade & Finance Courses	Safety, Health & Security Courses

List of Courses
Course Name	Course Name
Administrative & Secretarial Courses	Leadership & Management Courses
Administrative Staff Development with Service Excellence	Arts and Skills of People Management
Essential Skills for Secretaries	A Balanced Scorecard Approach to "Creating a Strategic Focus Organisation"
Secretarial Development Program	Building Team Leaders Using Behavioral Strategies
Communication Courses	Change Management
Communication Competence as a Strategic Tool	Coaching & Mentoring
Presentation Skills	Dealing Effectively with Absenteeism
Professional Communication - Better Presentation	Decision Making Skills & Creative Problem Solving
Winning Negotiation Skills	Developing Yourself Towards Team Leadership & Beyond
Effective Communication Skills	Effective Supervisory Skills
	Emotional Intelligence for Organisational Leadership
Customer Service Courses	Management Development Program
Creating and Enhancing Front Office and Reception Skills	Management Skills for Critical Managers
Customer Relationship Management - Handling Customers' Complaints	Managerial Economics for Strategic Planning
Customer Service For Call Centre	Managing People Effectively
Magnetic Customer Service	Oil Palm Technical Management
Customer Service Excellence - Bringing The Best In Your Service	Pengurusan ASAS Perladangan
Quality Customer Service	People Management
	Powerful 3 Days Train The Trainer Program
English Courses	A Practical Problem Solving & Decision Making Workshop
Professional Business Writing in English	Professional Hotel Kitchen Management
	Succession Planning
Human Resource & Industrial Relations Courses	The Stress Management Workshop
Developing Human Capital Scorecard	Train The Trainer
Domestic Inquiry	Competency-Based Management Training - Essential Competencies for Senior Management (3 Days Intensive Course)
Key Human Resource Management Competencies
Negotiating The Collective Agreement	Marketing & Sales Courses
Performance Appraisal - Bringing the Best in Assessment	Charge Up & Sell - Mastering the Art of Street Smart Selling Skills
Principles and Practices of Human Resource Planning	Key Account Management
Selection Process and Appraisal of Sales Personnel	Overcoming "Your Price Is Too High" Objection
	Professional Selling - A Customer Relationship Process
International Trade & Finance Courses	Sales Negotiation
Application and Negotiation of Letters of Credit	Selling Proactively & Consultatively for Better Results (SPCBR)
Checking Documents Drawn Under Documentary Credits	Strategic Marketing Plan
Conventional and Islamic Documentary Credits, Trade Financing Instruments, Bank Guarantees and Trade Fraud Management	Strategic Selling Technique
Incoterms and Trade Document	The Art of Retail Selling
Trade Risks and Fraud Management
Structuring Trade Finance Facilities (1 day)	Team Building & Motivation Courses
	Kerjasama Kumpulan dan Motivasi
Personal Development & Effectiveness Courses	Penerapan Nilai-Nilai Murni Di Tempat Kerja
Clerical Development Program with Service Excellence	Relationship and Team Building
Critical Thinking - A New Paradigm for Peak Performance	Staff Enrichment Program
Grooming & Interpersonal Skills	Motivating For Results - Bringing Out The Best In People
Making a Difference with Effective Habits
Psychological & Physical Self-Defense for Better Work Performance	Safety, Health & Security Courses
	Fire Safety & Security Induction Training Program
Quality Management Systems Courses	First Aid - Emergency First Response
Kaizen and Introduction to ISO 9001:2000 QMS	Security Induction Training Program
Productivity Improvement Techniques for Added Value Results	Workplace Safety Induction Training Program
Running Effective Quality Control Circles
Yield Management for Value Added Results

List of Qualification Based Programs	Issues of Newsletter
Diploma in Management	May 2009
Certificate in Management	June 2009
Certificate in Team Leading	July 2009
Professional English Course	August 2009

List of Assessment Tools
PeopleSmart Assessment
Leadership Style Self-Assessment
Assessment As Coaches
360 Degrees Leadership Assessment