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INTRODUCTION
Today, the roles of administrative staff are not only about taking direction from their bosses, but encompasses a great deal of activities to assist the boss. Administrative staff should be well-versed not only in clerical and stenographic responsibilities, but also act as a communicator and an expert planner. The performance of the administrative staff reflects the effectiveness of their bosses, therefore requiring both parties to work together interdependently. Administrative staff of today are unlike the yesteryears – more challenges as well as opportunities await them. They have what it takes to develop themselves for the new millennium.
METHODOLOGY
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WHO SHOULD ATTEND?
OBJECTIVES
- Be able to establish a better working relationship with their bosses and others.
- Be equipped with the necessary tools for performance management and to improve efficiency.
- Be able to develop themselves for better.
- Encourage the participants to be more professional and well groomed.
- Adopt a more positive attitude towards themselves and others.
- Be able to apply the appropriate business etiquette and protocols
- Be able to improve use of their time and other resources.
COURSE CONTENT
- Keeping up with the new millennium
- Effective Telephone Techniques and Courtesies
- Effective Planning
- Enhancing working Relationship with Your Boss
- Becoming Proactive
- Managing Your Performance and Productivity
- Effective Follow-ups
- Developing Interpersonal Skills
- Creating a winning Image for Yourself and Company by Applying The Correct Etiquette and Protocols
- Portraying the Professional Image
- Time Management
- Optimization of Resources
- Performance Goal Setting
- Building a Productive Subordinate - Supervisor Relationship
COURSE TRAINER
MR. PHILIP GUAN HOCK TAN
Associate Trainer
Philip is a highly experienced academic, corporate trainer and consultant. He is also a public and international speaker where he speaks on a wide range of topics that include Call Centre Management, Selling, Leadership and Strategy, Good corporate governance, etc
In his career, he has held management portfolios such as head of a business school, director of post-graduate studies, dean for the faculty of business and economics, vice-president of a renowned private college, chief operating officer of an MSC status company and chief executive officer of an international NGO that promotes good corporate governance.
Philip has trained delegates from the government of Tanzania, government of Saudi Arabia, government of Oman, Ministry of Education, Malaysia, IOI Berhad, Malaysia Airports Holdings, SIEMENS, Cadbury, Premium Nutrients S/B, Motordata S/B, Masterskills University College of Health Sciences, etc
Philip has a Bachelor of Laws with Honours from the University of Wolverhampton, UK; a Master in Business Administration from the University of Hull, UK, a professional diploma in International Advertising from the International Advertising Association (IAA, New York), a Teacher’s Certificate in TESOL from Pantai Valley Teachers’ College, the Ministry of Education, Malaysia.
Among his participants, Philip is known for his ability to draw upon his diverse experience and expertise and to share them with his participants -- this has always made his training sessions very informative and enjoyable.
COURSE FEES
| In-House Course Fee : | Call 6016-216 1383 (Mr. Jimmy Ong) or Fill in Inhouse Request Form |
Inhouse Request Form |
| Public Course fee: | To Be Advised | Public Course Registration |
| Date/s : | TBA (2 Days Program) | |
| Time : | 9am – 5 pm daily | |
| Venue : | In House/Hotel/TNI Centre |