ACADEMIC QUALIFICATION:

• Masters in Human Resource Development (2001), UPM
• B.Sc. Education (1990), University of Malaysia
• ISO Auditor (1995)

PROFESSIONAL QUALIFICATION

• Certified Trainer for Development Dimension International – Interaction Management and Customer Service Modules
• Associate in Customer Service
• Train-the-Trainer for Basic Agency Management Course by The Malaysian Insurance Institute.
• Train-the-Trainer for Registered Financial Planner Module One by The Malaysian Insurance Institute
• Fellow in Life Office Management Association
• Fellow in Malaysian Insurance Institution – Life Underwriter Training Council.

WORKING EXPERIENCE

• Has been involved in the Life and General Insurance Industriesfor the past 18 years.
• He has authored an ebook. Also an expert author in ezinearticle.

TRAINING EXPERIENCE

His many years of experience in training has exposed him to different training fields and dimensions.