PROGRAM : Winning Negotiation Skills
 Back to Communication Courses
INTRODUCTION
Negotiation Skills are used by all levels – executives, managers and sales people, either face-to-face or by telephone, with external organizations or internally with colleagues. Beyond the world of ‘buying and selling’, negotiation skills are still required for a variety of reasons; eg. project deadlines, human resource allocations, service delivery specifications, improved support or increased budget allocation.
This hands-on workshop will provide participants with support and guidance on how to employ practical skills to conduct win-win negotiations. Practical exercises exploring strategies with all participants to understand the structure, techniques, and approaches available to them as they seek to positively influence an outcome.
|
METHODOLOGY
| Lectures, experiential activities, group discussions, role plays. |
WHO SHOULD ATTEND?
All managers, team leaders and supervisors who negotiate with suppliers, clients and colleagues both inside and outside their organisation and TK6 employees in government departments. |
Clerical Staff, Administrators, Executives, Managers, Senior Management and personnel who need to improve their language skills
OBJECTIVES
At the end of this program, participants will be able to :
- Know when – and when not – to negotiate.
- Develop an effective plan and strategy for any negotiation.
- Adjust your communication style to achieve desired results.
- Successfully apply the principles of persuasion to any negotiation situation.
- Effectively negotiate face-to-face, and on the phone.
- Recognise and counter the most common negotiating ploys
- Move from “no” to “maybe” to “yes
COURSE CONTENT
- Systematic step involved in planning and preparing for
negotiation
- Objective and goal in a negotiation
- Process of negotiation planning, strategy and approach
- Negotiation techniques and strategies
- The leadership and skills required as a negotiator
- The importance of communication in negotiation
- Practical skills in negotiation
- Use of body, observation & motivation in negotiation
- Ways to practice negotiating strategies
- Conducting the negotiation
- Problem solving approach to negotiation
- Psychology in negotiation
- How to control the negotiation
- The win-win negotiation – the preferred outcome
- Team Negotiation
|
COURSE TRAINER
Mr. Kumar T Balan a double degree holder is currently a businessman and an established technical and management consultant with more than 20 years of hands-on operations and industries best practices experience. He began his career in a bank and later joined the manufacturing and facility management industries. His past working experience as a Operations Director , Operation Senior Manager , Production Manager, Training Manager for multinational companies has exposed him extensively in the field of operations, production management , quality management systems , human resources and project management. He has worked with all level of people to plan, design and successfully implement company wide continuous improvement initiatives through implementing various systems and tools , namely ; Process Management System, Productivity Improvement Tools , Performance Management System, Change Management , Kaizen Tools , Leadership Development, Structured On Job Training, Work Based Competency Plan, Mentoring (Mentor-Mentee) , Project Management, Waste Management Techniques, Training Measurement, and Quality Management System which has taken him abroad to countries like Singapore, Indonesia, Brunei , Thailand and Australia. Kumar is very experience and he has successfully trained government employees (TK 6 Level) on this topic (Penilaian Tahap Kecekapan) .
|
COURSE FEES
|